BW Scheduling Coordinator

Location: 8601 Veterans Highway Suite 111 Millersville MD 21108

Schedule: Monday-Thursday 8am-5pm Friday 8am-2pm.

General Summary 

Under moderate supervision performs a variety of clerical activities to support clinical operations including customer service telephone management scheduling and registration. Ensures that all providers schedules are appropriately populated telephones are managed and complete registration information is captured prior to each patient visit.

Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and triages all telephone calls utilizing procedures policy manuals knowledgebase and other reference materials to assist in answering customer (patients/providers/staff) inquiries and resolving customer issues.
• Performs basic registration of all patients for each appointment scheduled utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Forwards customer inquiries to providers and/or managers when specific in-depth functional knowledge is required.
• Documents all customer inquiries issues and transactions and performs follow up to ensure all documented issues have been addressed by the necessary staff member to ensure the customers needs have been met.
• Reviews all scheduled appointments for errors and works with peers to correct them prior to patients arrival.
• Ensures that all required insurance documentation is received prior to scheduling of patients appointments.
• Maintains providers wait list to ensure all open appointments are filled to prevent loss of volume and revenue.
• Recognizes unusual events or consistent problem areas and works with Supervisor to resolve.
• Works as a team member focusing on customer service.
• Provides recommendations or suggests methods to update simplify and enhance processes procedures and technologies.
• Assists with the implementation of programs policies and services provided by the company by acting as the customers first line of contact.
• Performs other related duties as assigned.

Qualifications :

Education and Experience

• High School Diploma or GED required
• One (1) year of experience in a call-center or customer service related employment required

 Knowledge Skills and Abilities

• In-depth technical and administrative knowledge of work area and function
• Recognized as a resource within function for problem solving capabilities
• Strong communication skills at all levels including written and oral
• Strong computer skills
• Strong customer service skills
• Strong process skills (process-oriented)
• Ability to manage detailed work within constant deadlines and time constraints
• Ability to maintain confidential information
• Ability to work well independently and be part of a team environment

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $17.69 - $24.76
• Other Compensation (if applicable):
•  Review the 2025-2026 UMMS Benefits Guide

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Remote Work :

No

Employment Type :

Full-time