Senior Business Development Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

The Senior Business Development Manager leads the critical elementstodriveTechnician Growth through Attraction Development and Retention programs aligned with the Differentiated Dealer Capabilities and Industry Growth plans. Responsibilities include management of the Learning Systems(DPC Channel1 Marketplace) Instructional Design and Multimedia teams technician growth initiative developmentand the delivery of dealer facing technician execution. This position collaborates with the DSDs Industry / Productgroupsand dealers to achieve success.

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Less than 10% (Domestic International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Deliver on dealer technician growth goalsleveragingthe Technician Cap & Cap fundamental capability as well as the Industry Tech Cap & Cap capability for P&E (EP Marine O&G).

• Utilize the Technician Growth Initiative to enable dealers to Attract Develop and Retain world class talent including T4WThinkBIG Cat Tech Academy educational collaboratorsWorldSkillsinstructor development Customer CampusRecruitment & Retention workshops andthe GDTC.

• Developtraining materials (WBT ITTPs Assessments multimedia) to support technician development.

• Leverage the Learning Systems to drive technician development (DPC Channel1 Marketplace).

• Drivetechnician growth enable technician attractiondevelopmentand retention including development of point of use materials to drive technician safety quality efficiency and customer experience.

What You Will Have (Basic Requirements):

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.

Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications:Understanding of effective communication conceptstoolsand techniques; ability to effectivelytransmit receive and accurately interpret ideas information and needs through the application ofappropriate communicationbehaviors.

Relationship Management: Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with clients vendors and peers.

Strategic Thinking:Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness toidentifyandmaintainfocus on key success factors for the organization.

Value Selling:Knowledge of the principles and practices for selling productstechnologyand services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Preferred Qualifications/ Top Candidates will also have:

• Previousleadership experience
• Dealer / field facing experience
• NPI process experience
• Excellent communication / negotiating skills
• Multi-linguala plus

What You Will Get:

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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