BGR Lead D365 Technical Manager

At Costa Coffee we are what we craft. Were reimagining coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go weve got you want to be the leaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia developing fresh solutions and reimagining the future of coffee to make greatness every also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the as a Lead D365 Technical Manager youll help make greatness every day D365 Technical Leads will work closely with technology teams business stakeholders Microsoft and our outsourced managed service partner to ensure that the system aligns with business requirements and supports the companys growth objectivesSo why Costa Were a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:Life Accident & Disability InsuranceHealthcare Benefits for you and your dependentsPreferential rates on a Multisport Card for you and the familyWere passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity equity and inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team Players. To learn more about our Bulgaria hub our roles and Costa Coffee head to our careers site here: youll doBeing a Lead D365 Technical Manager is your chance to join our exciting hub in Sofia - which means youll:Collaborate with technology teams business stakeholders and the outsourced managed service provider to ensure the D365 system meets current and future business requirements Manage and oversee the activities of the outsourced managed service for D365 for F&O (Finance & Operations) SCM (Supply Chain Management) and/or CE (Customer Engagement) setting the standards principles ways of working and guardrails for 3rd party support maintenance and development activities Provide support guidance and expertise to the managed service provider and directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents problems and alerts are managed and acted upon within OLA and SLAs managing major incident escalations from a technical perspective and managing activities with third parties ensuring continuity of services. Collaborate with Product Owner Delivery Managers and 3rd party developers on the development of new features and their rollout to production. Who you areIts your unique ingredients were interested in:Microsoft Dynamics 365 Finance System Administration Supply Chain Management Production Control Master Planning General LedgerOutstanding Problem solving and investigation skills Excellent communication skills across all levels of the business and and PaaS IT support activities Microsoft Azure Services (logic apps event grid etc.) functional knowledgeLocation Sofia Hybrid The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required occasionally to UK. For any reasonable adjustments and general queries please get in touch with