Team Manager- Escalations
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members partners and third-party providers
Qualifications :
Our most successful candidates will have:
- Finished a Bachelors Degree of any course
- Mimimum 6 months of experience in the Spotify Executive Support Team (T3 Guardians Soprano) or minimum two years of experience in a Support Staff role in the Spotify Program (Team Leader Quality Analyst)
- Have strong analytical skills; able to interpret data identify trends and make suggestions for improvements - - Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules meetings and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
- Have excellent working knowledge of MS Office applications
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Fund Management
- Attorney At Law
- Jni
- Analytics
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
