Service Resource Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
What you will do:
- Help deliver workforce and resource planning activities across ITSM service portfolios.
- Ensure data accuracy updates and alignment with operational demand.
- Enable decision-making through structured reporting and stakeholder engagement.
- Maintain resource schedules and workforce data across planning systems.
- Track planned hours FTEs and capacity against demand forecasts.
- Create reports and insight to help decision-making in ITSM operational reviews
- Support process improvement projects across resource and workforce planning.
- Engage service leads to ensure alignment of plans with strategic goals.
Qualifications :
What you will bring:
- 3 years of prior experience in administrative support within resource management and business operations.
- Proficiency in Excel and knowledge of PowerBI.
- Effective communication in multicultural environments.
- High level of proficiency in English both written and verbal.
Additional Information :
You will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses learning materials and books.
- Work environment - excellent work conditions with friendly environment recognized team spirit and fun and quality recreation time.
- Social benefit package including life insurance food vouchers additional health insurance monthly flex allowance and internet coverage corporate discounts marriage and childbirth / adoption allowance Multisport card Sharesave plan Employee assistance program а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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This is a hybrid role.
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Experian Careers - Creating a better tomorrow together
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Cost Estimation
- Front Office Management
- Administration Support
- Airlines
- Asic
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
