Senior Support Engineer & Lead SCM

Control Tower Leadership:

• Oversee daily operations proactively monitor supply chain flows and resolve disruptions. Coordinate with logistics planning demand management and SC&OP teams.

• Integration & System Management:

  Manage integration of supply chain applications (e.g. SPD WMS OMS ERP BI). Ensure seamless data flow between systems (SPD O2C S&OP Production Planning Logistics). Collaborate with IT/digital teams to maintain and enhance interfaces and middleware.

• Analytics & BI Reporting

  Develop and maintain dashboards using BI tools (Power BI Tableau etc.). Provide actionable insights on KPIs: inventory accuracy OTIF transport efficiency projected stocks. Support decision-making with data from SPD and related systems.

• Process Improvement

  Identify gaps and propose automation or optimisation initiatives. Support digital transformation and integration of new technologies.

• Stakeholder Management:

  Act as the main point of contact for tower-related escalations. Communicate performance metrics and improvement plans to leadership.

Required Competencies

• Technical Skills:

  Deep understanding of supply chain processes (planning deployment DRP S&OP logistics). Experience with SPD and other supply chain tools (WMS OMS ERP). Knowledge of integration methodologies (API EDI middleware). Proficiency in BI tools and data modelling.

• Behavioural Skills:

  Analytical thinking and problem-solving. Collaboration and stakeholder engagement. Digital mindset and adaptability.

Experience & Qualifications

• Bachelors degree in supply chain management Engineering or related field.

• 6 years in supply chain operations with at least 3 years in a leadership role.

• Hands-on experience with BI tools and system integration projects.

Performance Indicators

• SLA adherence for Control Tower operations.

• Accuracy and timeliness of BI reports.

• Reduction in supply chain disruptions.

• Successful implementation of integration and automation initiatives.

Contextual Insights from SPD Training Module

• SPD is central to supply chain planning integrating data from O2C S&OP production and logistics

• The role requires understanding of batch processes data flows and functional blocks (inputs internal calculations outputs).

• Integration with BI is crucial for projected stocks allocation plans and operational visibility.

• Collaboration across departments (Logistics O2C Industry S&OP Demand Management) is essential.

Additional expectations from the role:

Incident management: Incidents are handled from identification toclosure including advanced technical and functional analysis. Highvisiblityincidents are managed. Focal points of his/her perimeter areensured in case of crisis.

Service Requests handling: Processing and resolution of complexservice requests ensuring timely and accurate communication withusers.

Problem Management: Leading or participating in root cause analysiscoordinating with responsible contributors for patch implementation.

Monitoring/Observability: Leveraging monitoring tools and data toproactively address issues and optimize service delivery. Inputs andrequirements of monitoring system are provided to thebuidteam.

Change Management: Analysis and validation of changes inproduction considering their impact on users and providing clearcommunication. Links with the build team during the process ofmoving applications to production are ensured.

Continuous Improvement: Active contribution to the continuousimprovement of applications proposing and anticipation are provided to preventissues.

Knowledge Management: Sharing of acquired knowledge providingguidance and training to team members.

Communication: Accurate communication is provided (directcommunication user callbacks portals ...)

Service Level Management: performance of his/her perimeter issteered and managed with accurate tools

Operability: contribute to guarantee that the build to run phase isdone correctly. including respect of the process itself but also workingwith build team to explain expectation of support team

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