Customer Renewals Associate (Entry Level)

Were hiring a Customer Renewals Associate to join ourteam in Slough -a role designed for someone at the start of their professional career who wants to learn grow and make a real difference from day one.

This role is about people communication and trust. Youll work with customers who already use our software helping them understand their renewal options and ensuring they continue to feel supported informed and confident in choosing IRIS Software Group.

No previous renewals or software experience is needed. What matters most is your willingness to learn your ability to communicate clearly and your interest in building strong relationships.

Why This Role Matters

Every business relies on software that works reliably and is backed by great support.

The Customer Renewals team plays a crucial role in making that happen. When customers reach the end of their contract this team ensures:

• Customers understand what theyre renewing and why it matters
• Any questions or concerns are handled clearly and professionally
• Customers feel valued and supported not pressured

As a Customer Renewals Associate you help customers continue using software they rely on every day. Your work helps maintain trust long-term relationships and positive customer experiences -which are essential to IRISs success.

Why This Role Is a Brilliant Place to Start

This role is designed for career starters who want real responsibility structured support and clear progression.

Youll be trusted to manage customer conversations but never left to figure things out alone. Training coaching and guidance are built into the role from day one.

Youll develop:

• Confidence speaking with customers
• Professional communication skills
• Organisational and problem-solving abilities
• Commercial awareness and attention to detail

These are skills that transfer across many roles and industries -and are highly valued across IRIS.

About the Team Youll Join

Youll join a supportive team of 1015 Customer Renewals Associates and Advisors.

The team works collaboratively sharing knowledge and supporting one another. Questions are encouraged learning is celebrated and success is recognised.

Youll be surrounded by people who want to help you grow and succeed.

What Youll Be Doing

In this role you will:

• Speak to customers by phone and email about upcoming renewals
• Answer questions and provide clear renewal quotations
• Explain options in a simple helpful way
• Take ownership of customer enquiries and follow them through
• Keep renewal records accurate and up to date
• Proactively contact customers so nothing is missed
• Build professional relationships through regular communication
• Learn our products so you can confidently support customers

What Were Looking For

You dont need previous renewals experience. Youll be a great fit if you have:

• Experience dealing with customers (in person or over the phone)
• Clear and friendly communication skills
• Good attention to detail
• The ability to stay calm and organised
• Basic IT skills (Outlook and Microsoft Office)
• A positive attitude and willingness to learn
• An interest in building a long-term career

Experience in salesis helpful but not required.

What Youll Gain

Youll receive structured training hands-on support and ongoing coaching.

Over time youll build:

• Strong customer and communication skills
• Confidence handling commercial conversations
• A solid understanding of accountancy software
• Experience that opens doors across the business

Many people progress from this role into Renewals Specialist Account Management Customer Success Sales Support and other opportunities across IRIS.

Our Application Process

We keep things simple supportive and transparent.

1 Apply online
Submit your CV and answer a few short questions so we can learn more about you.

2 Follow-Up Interview

A short Microsoft Teams call with one of our recruiters

Youll also complete a few short online assessments. Theres nothing to prepare and no trick questions -they help ensure a fair and consistent process for everyone.

3 Group Assessment (Slough / Heathrow Approach office w/c 23rd February2026)
A friendly in-person group session focused on teamwork and collaboration.

No preparation needed -just bring your enthusiasm.

This role gives you more than just a job.
It gives you confidence experience and a clear starting point for a long-term career.

If youre looking for a supportive environment where you can learn grow and make a difference -this is it.

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.