Customer Support Advisor

Customer Support Advisor

Ewloe

27107 per annum Plus an excellent Monthly Bonus and lots of great benefits.

Working an 8 hour shift Working 5/7 days per week opening hours. This will include weekend working on a rota basis

37.5 hours per week

Your local pub your favourite restaurant your childrens schools all have one thing in common Brakes.  There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants pubs hotels schools hospitals and care homes in every corner of the UK.   Our customers count on us for exceptional food and service and as our response to Covid-19 proved our 6000-strong workforce is dedicated and proud to play their part in feeding the nation

We are currently recruiting a talented and results driven Customer Support Advisor to join our busy contact centre team in our Contact Centre.

The role:

Our Customer Support Advisors are the smile on the end of the line the people with all the answers the every-day heroes that help keep our Customers businesses running smoothly.  Youll naturally promote and embrace our inclusive team environment and were sure youll have some fun along the way! 

• Multi skilled across both sales and customer care functions
• Take ownership of all aspects of inbound and outbound customer contacts including order placement query resolution and managing service issues
• Add value to every customer contact using Brakes sales through service approach to drive profitable growth build loyalty and customer lifetime value
• Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
• Ensure good communication links with various departments and utilise and follow internal policies
• Self-motivated to deliver high productivity to achieve personal scorecard targets and assist in the achievement of overall departmental KPIs
• Take ownership of own personal development to maintain and develop knowledge of Brakes products services and process
• Meet and exceed quality targets in line with the Quality Framework

You:

Youll live and breathe Customer First with an innovative and agile approach to identify new ideas and methods.  Youll enjoy working collaboratively with a dedicated focus on driving results.  You will be resilient accepting and learning from mistakes and building future solutions.  Naturally you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Required skills and competencies:

• Be able to think quickly on your feet enabling the best outcome for all customers
• Fantastic problem solving skills
• Excellent communication skills
• Great rapport building ability communication is key
• A strong level of written and verbal communication  with a great attention to detail.
• Be able to work in a busy and fast paced environment
• Experience on SAP would be desirable  but not essential our training is second to none.

What youll get:

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco the worlds leading foodservice business opens up a world of possibility
• And much more.

Theres a lot on offer so what are you waiting for

Bring your whole self to work. #BelongAtBrakes

At Brakes were passionate about creating an inclusive workplace that celebrates and values diversity.  We dont want you to fit our culture we want you to help define it.

All job applicants will receive equal treatment regardless of age disability gender identity or reassignment marital or civil partner status pregnancy or maternity race colour nationality ethnic or national origin religion or belief sex or sexual orientation. 

FEED YOUR AMBITION. DELIVER YOUR FUTURE

Additional Information :

At Brakes everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you. 

Brakes

Built on a passion for food and feeding the nation we are the UKs largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nations most famous pubs and restaurants as well as schools caterers care homes and hospitals. Our customers depend on us and our 8000-strong workforce is dedicated and proud to be part of this vital provision. And were growing!  

Remote Work :

No

Employment Type :

Full-time