Customer Care Advisor

What Youll Do

• Manage incoming customer enquiries and expectations
   

• Resolve issues efficiently escalating when needed
   

• Log and maintain accurate customer and service data
   

• Provide basic technical troubleshooting and register service requests
   

• Validate order details and liaise with internal teams
   

• Identify sales opportunities and quotation requests
   

• Deliver professional empathetic and confident customer support
   

What Were Looking For

• GCSE (or equivalent) in English and Maths
   

• Experience in customer service call centre sales support or administration
   

• Excellent communication and telephone skills
   

• Strong organisation attention to detail and problem-solving ability
   

• Confident using Microsoft Office and Google Suite
   

• A team player with a passion for delivering first-class customer service
   

Why Join Veolia

• Be part of a global leader in water treatment
   

• Work in a supportive customer-focused team
   

• Ongoing training and development opportunities
   

• Make a real impact through high-quality customer support
   

Additional Information :

Employee Benefits Package

We offer a comprehensive benefits package to support your well-being work-life balance and long-term security. Youll enjoy 25 days of annual leave to recharge while our enhanced pension scheme ensures a strong foundation for your future. 

We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services including 24/7 access to virtual GP consultations and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.

Thats not all you also have the option to enrol in a range of flexible benefits including Private Medical Insurance Buy / Sell Annual Leave  Group Income Protection Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner for added peace of mind. And lastly you can take advantage of Personal Computer Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.

Diversity & Inclusion

At Water Technologies UK were proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do but also the right thing for our business.  We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity regardless of what we look like where we come from or who we love. So no matter their age gender gender expression disability race ethnicity religion belief sexuality or veteran status every applicant who meets the minimum requirements will be considered fully. 

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Contract