Product Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
- Act as Second Level Support for global customers within the Flight Services organization specifically supporting Crew Manager product solutions.
- Analyze replicate and resolve medium to highly complex issues across application environment database and network layers in a highavailability environment using advanced diagnostic tools.
- Provide support for both frontend and backend applications and recommend bestpractice approaches for system usage and maintenance.
- Liaise with crossfunctional teamsDevelopment Product Account Teamsto ensure proper prioritization and resolution of service requests and maintenance issues.
- Serve as primary problemresolution contact for assigned airline accounts.
- Apply technical expertise across Windows Server UNIX/Solaris Citrix Oracle PL/SQL RDBMS scripting and UNIX shell scripting to resolve complex issues.
- Work under general supervision with decisions periodically reviewed.
- Participate in a 247 OnCall rotation for critical or highseverity incidents.
- Contribute to team success and organizational impact through your decisions and troubleshooting.
- Provide training to colleagues and new hires as required.
- Engage in additional tasks or projects across the company as needed.
Minimum Qualifications
- Bachelors degree or higher.
- 35 years of Customer Support experience.
- Strong analytical and troubleshooting mindset.
- Familiarity with Windows and UNIX (Solaris) operating systems.
- Knowledge of:
- PL/SQL
- Oracle database
- UNIX shell scripting
- Linux OS
- Windows OS
- Excellent verbal and written communication skills in English.
- Strong organization multitasking and workloadprioritization skills.
- Airline/Crew Management domain experience.
- AWS knowledge.
Preferred Qualifications
- Background in C and Java coding.
#LI-DP1
About CAE
At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
Position Type
RegularEqual Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.
Data Privacy
CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
