Lodge Operations Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations and staff
- Supervise team in a shared leadership model with the other Lodge Operations Manager with a specific focus on the Kitchen incl. kitchen store management Maintenance and Security departments.
- Hosting a day-start and check-in with the team throughout the day to monitor all areas and take responsibility for compliance with quality health and safety standards.
- Effectively collaborate and communicate with the other members of the management team department leads and bookings office about all lodge operations. Ensure effective communication and relationships are maintained between all lodge departments.
- Motivate colleagues in a coaching manner and make adjustments/train when necessary. Lead by example in a positive hands-on and appreciative manner.
- Monitor staff performance days off and annual leave in close collaboration with the other Lodge Operations Manager.
- Responsibilities are shared with the other Operations Manager and during any leave duties will be handed over to ensure continuity of operations.
Requirements
- Bachelors Degree certificate diploma in catering Hotel/Lodge management hospitality among others
Reporting - Frequent and structural reporting to the Company about the status of operations inclusive but not limited to finance staff performance bookings guest experience and maintenance. Specifics are to be agreed on with the Company directors on a monthly quarterly and annual basis.
- Hosting and guest experience
- Visible presence throughout the guests stay especially during key service moments while working in close collaboration with the other Lodge Operations manager.
- Connect with and support guests during their stay ensuring an excellent guest experience.
- Guest check-in and briefing working in close collaboration with the other Lodge Operations manager.
- Handling questions and complaints from guests (both on-site and via email/WhatsApp).
- Maintenance
- Identify all necessary maintenance and ensure all issues are promptly resolved in close communication with the Company Directors.
- Oversee and support planned and unplanned maintenance/ renovations/ construction on the lodge and foundation premises.
- Ensuring the lodge premises are well maintained clean organized and attractive at all times and in line with the design concept of Turaco Treetops.
- Kitchen
- Oversee kitchen operations ensuring high standards of food quality hygiene and safety.
- Manage kitchen staff including performance oversight and menu reviews.
- Monitor inventory control food costs and minimize waste.
- Oversee coordination with the service team to ensure timely and consistent meal service.
- Security & relations
- Overseeing and coordinating the services of the on-site security staff (police).
- Keeping respectable and positive relationships with the communities district leaders other (tourism) businesses tour guides/drivers and authorities.
- Stock & supplies
- Organizing lodge supplies and overseeing stock management in close collaboration with the other management team members and Company Directors.
- Finance
- Support the other Lodge Operations Manager in ensuring all administrative and financial processes are always up to date and performed in line with the Company policies and regulations.
- Identifying problems and reporting to the Finance Manager and/or Company Directors.
- Lodge bookings
- Supporting the lodge booking process in close collaboration with the other Lodge Operations Manager and the Kampala based bookings office while effectively communicating with tour operators travel agents and guests.
- Service
- Support oversight on daily service operations and service staff as well as standards of cleanliness presentation and professionalism in all guest areas.
- Housekeeping:
- Support housekeeping operations and oversight of housekeeping staff ensuring clean safe and well-maintained guest rooms and public areas while maintaining high standards of hygiene organization and presentation throughout the lodge.
- Conservation
- Supporting forest protection monitoring and follow-up on illegal activities (logging fires etc.).
- Working in close collaboration with the Chris Roberts Forest Foundation (frequent check-ins; coordination of activities on foundation premises).
- Flexibility
- Managing unforeseen events with calmness and hands-on technical skills seeking solutions that reflect the standards of Turaco Treetops.
- Representation
- Representing the Company while sustaining the lodge standards reputation concept and design.
Company Industry
IT Services and IT Consulting
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
