Administrative Support (AO-13739)

This is a remote position.

ABOUT ACCESS OFFSHORING:

We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent we also help Australian businesses implement best practice when it comes to building an offshore team.

ABOUT THE CLIENT:

Our client is a dedicated civil and structural engineering firm based in Queensland Australia. With a focus on collaborative client-centered solutions they deliver high-standard engineering and certification services for projects of all sizes and complexities. Their approach emphasizes safety integrity timeliness and budget-conscious delivery.

JOB SUMMARY:

This role is responsible for managing inbound client calls and providing accurate job status updates through a workflow system integrated with Xero Synergy and cloud platforms. It supports Australian construction clients by ensuring clear communication accurate document validation and effective internal coordination

KEY RESPONSIBILITIES:

• Handle inbound client calls and respond to enquiries in a professional timely and courteous manner.
  

• Provide accurate job status updates to clients by accessing and managing workflows within the system.
  

• Draft log and maintain clear internal notes ensuring follow-up actions are allocated to the appropriate team members.
  

• Review and cross-check AI-generated certificates verifying accuracy of details including addresses council information and job references.
  

• Maintain clear and professional communication with Australian builders trades and internal stakeholders.
  

• Support administrative processes to ensure records documentation and client communications are kept up to date and compliant.
  

Requirements

• Strong verbal and written communication skills.
  

• High attention to detail and accuracy.
  

• Ability to manage multiple tasks and priorities effectively.
  

• Confidence using CRM and workflow tools (experience with highly regarded).
  

• Professional client-focused approach with strong organisational skills.
  
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary