Account Manager

Chicago, IL - USA

Monthly Salary: USD 60000 - 100000

Experience Required: 5years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Job Title: Account Manager (Freight & Logistics)

Industry: Freight Logistics Transportation

Employment Type: Full-Time

Position Overview

A logistics-focused organization is seeking an Account Manager to own and grow an active book of freight business. This role is responsible for end-to-end customer relationship management service execution retention and account expansion. Success comes from protecting margin preventing service failures and delivering consistent high-touch service.

This is not an order-taking role. It is a relationship and execution role with real ownership and accountability.

Key Responsibilities

Manage a portfolio of active shipper accounts as the primary point of contact.

Build long-term customer relationships through consistent execution and proactive communication.

Lead weekly or monthly check-ins lane reviews and performance discussions.

Partner with carrier and operations teams to ensure loads are covered tracked and delivered.

Own service recovery and customer escalations including late pickups OS and D claims and execution issues.

Ensure compliance with customer SOPs appointment requirements and documentation standards.

Identify opportunities to expand volume lanes and modes within existing accounts.

Improve margin through lane optimization carrier strategy and service consistency.

Partner with sales leadership on account expansion renewals and contract support.

Track KPIs such as on-time pickup and delivery tender acceptance service recovery and margin performance.

Maintain accurate documentation in CRM and TMS systems.

Support QBRs and strategic account planning initiatives.

Requirements

7 plus years of experience in freight brokerage 3PL logistics account management or carrier sales.

Strong understanding of truckload freight including dry van reefer and flatbed.

Experience managing shipper accounts and supporting day-to-day freight execution.

Strong negotiation skills with customers and internal operations teams.

Ability to stay composed under pressure and resolve escalations effectively.

Highly organized with disciplined follow-through and clear communication.

Required Skills:

7 plus years of experience in freight brokerage 3PL logistics account management or carrier sales. Strong understanding of truckload freight including dry van reefer and flatbed. Experience managing shipper accounts and supporting day-to-day freight execution. Strong negotiation skills with customers and internal operations teams. Ability to stay composed under pressure and resolve escalations effectively. Highly organized with disciplined follow-through and clear communication.

This is a remote position. Job Title: Account Manager (Freight & Logistics) Industry: Freight Logistics Transportation Employment Type: Full-Time Position OverviewA logistics-focused organization is seeking an Account Manager to own and grow an active book of freight business. This role is res...