Technical Account Manager

Job Title: Technical Account Manager

Department: Technical Services / Packaging Inks

Reports To: Regional Manager

Region of Responsibility: Los Angeles CA USA

Position Summary:

Customer-facing technical service role supporting flexographic packaging accounts in a highly competitive ink market. Partners with Sales to stabilize accounts support retention and resolve technical issues. Not a quota role.

Key Responsibilities:

• Manage and lead technical support for wide web flexo and gravure customers ensuring optimal use of Flint Groups water and solvent based product lines.
• Oversee on site troubleshooting ink optimization and product performance evaluations.
• Coordinate and lead press trials product introductions and technical audits at customer facilities.
• Collaborate with R&D sales manufacturing and regulatory teams to deliver tailored technical solutions that meet customer needs.
• Develop and implement technical service strategies that support customer retention growth and innovation.
• Build strong relationships with key customer stakeholders acting as the primary technical point of contact.
• Provide guidance and mentorship to technical representatives or field service personnel where applicable.
• Maintain detailed technical documentation service reports and communication logs to support proactive issue resolution and continuous improvement.
• Ensure compliance with safety environmental and regulatory standards particularly regarding solvent handling emissions and product stewardship.

Qualifications:

• Education: Bachelor s degree in Chemistry Printing Technology Engineering or a related technical field is preferred.
• Experience:
• 5 years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water based and solvent based inks and coatings used in flexible packaging.
• Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
• Strong knowledge of pressroom processes ink/substrate interactions drying systems and surface treatments.
• Skilled in color matching print troubleshooting and print defect analysis.
• Effective communicator with excellent customer service and cross functional collaboration skills.
• Able to travel occasionally (up to 25%) to customer sites manufacturing plants and regional meetings.

Preferred Skills:

• Experience with color management systems (e.g. X-Rite).
• Understanding of lamination coating and post print converting processes.
• Familiarity with VOC compliance safety protocols and system regulations.

What You ll Bring

• A builder s mindset: you don t just manage you create and improve
• Leadership that sets clear expectations and fosters trust and ownership
• The ability to stabilize operations while preparing the site for future growth
• A collaborative spirit: willing to partner across departments to drive performance

REQUIREMENTS:

EDUCATION: Bachelors degree in chemistry engineering printing or related field preferred. Experience may be substituted for education requirements.

EXPERIENCE: 10 years of progressive experience in technical program or project management working across functions and within the organization to achieve his/her goals. Ink or specialty chemical industry experience is a plus.