Operations Lead Wireless Network (Network Engineer)

Serves as Wireless Network Engineer and will be responsible for network administration and operational support for wireless technologies including configuration deployment monitoring and maintenance as well as rotating 24/7 on call support. Candidate will work with functional groups and vendors to assess technologies develop technical solutions for our environment and execute approved changes. Key responsibilities include providing operational support for the Marine Corps Community Services (MCCS) Enterprise Network wireless technologies via monitoring configuration maintenance designs inventory control and on call support. Assisting with wired network operational support. Maintaining configuration management control in accordance with defined standards policies and industry best practices. Complying with and ensuring security standards and policies for DoD and PCI are followed at all times. Assisting the Network Services Team functional groups vendors and managers to evaluate and select appropriate value-add solutions and innovations. Performing technology upgrades and engineering initiatives as assigned.

Manages the flow of IT trouble tickets and creation of processes and procedures to ensure efficient and effective resolution of issues. Defines service levels. Creates and enforces escalation procedures to ensure service levels are maintained. Manages and maintains an effective and accurate call tracking system and operational center by proactively implementing system changes that accurately reflect shifts in procedural and business needs. Maintains solution database and regularly ensures it is up to date.

As a lead delegates tasks effectively manages workloads and ensures deadlines are met without compromising quality. Provides guidance sets priorities and provides mentorship by fostering a collaborative environment. Identifies opportunities to enhance team efficiency implements best practices and drives process improvements. Serves as the primary liaison between team members and upper management ensuring transparency and timely information flow.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards and any injury occupational illness and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

May work a fluctuating work schedule to complete work assignments outside of the typical workweek and work hours.

May travel to complete work assignments and conduct or attend conferences and meetings.

This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Performs other duties as assigned.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelors degree with 5 years of professional experience; or 3 years of related experience with masters degree; or 9 years of experience. Possess Cisco Certified Network Professional (CCNP) and CISSP (or IAT Level III equivalent or be able to achieve certification within 6 months of hire) certifications in accordance with DoD Manual 8570.01-M. Two (2) years demonstrated experience with wireless network solutions in a medium to large organization including design configuration deployment operation monitoring and troubleshooting. Wireless Cisco certification is preferred with working knowledge of Cisco ISE and DNA. Configuration Management knowledge and discipline. Experience with documenting networks with spreadsheets diagrams etc. The ability to learn beyond formal training with a strong aptitude for delivering quality architectures. Motivated self-starter with a demonstrated ability to work independently and manage multiple projects. Strong interpersonal skills with the ability to effectively communicate abstract concepts in verbal written and visual forms. Strong ability to understand client expectations and to resolve issues that may affect delivery. Basic knowledge and understanding of UNIX MS Windows Windows CE Windows Mobile Android and associated environmental technologies.

As an authorized and privileged user of Department of Defense Information Systems must possess and retain the CISSP Certification equivalent or higher as a condition of access and must complete annual Information Assurance awareness training.

This position has been designated as a position of trust. The incumbent must be eligible for an Access National Agency Check and Inquiries (ANACI/ Tier 3) background investigation to satisfy IT Level II designation. Appointment and continued employment is subject to a favorable adjudication of the security investigation.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.