Learning & Development Intern

An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.

Join the Workforce Transformation team to accelerate AI adoption in priority business units (e.g. Singtel Networks) through forward-deployed enablement. Youll work closely with AI Academy and business stakeholders: doing workflow discovery building practical enablement assets supporting deployments (clinics/office hours) and helping measure adoption and impact.

This is a hands-on field-facing internship for someone who wants real exposure to AI transformation change adoption and learning product delivery.

What Youll Do (Responsibilities)
1) Forward-deployed discovery support

• Shadow BU teams (e.g. sales/service/delivery) to understand real workflows and pain points.
• Capture insights map tasks to AI opportunities and summarize findings into use-case one-pagers.

2) Build in-the-flow enablement assets

• Create and refine practical tools such as:
  • prompt packs and templates
  • checklists and QA rubrics (accuracy/confidentiality/tone)
  • microlearning guides and how-to job aids
  • manager coaching one-pagers
• Help adapt assets to different roles (operator / practitioner / champion).

3) Support deployments and adoption loops

• Help run enablement activities: clinics office hours demos and champion sessions.
• Gather feedback from users and track common friction points to improve materials quickly.

4) Measurement and reporting

• Set up simple baselines (surveys quick assessments qualitative interviews).
• Track adoption metrics (participation repeat usage signals where available) and create weekly snapshots.
• Help document outcomes and write concise updates for stakeholders.

5) Scale and knowledge management

• Package reusable assets and contribute to the central playbook/library.
• Maintain version control and ensure content is easy to find and reuse.

What Success Looks Like (by end of internship)

• Delivered at least 12 Minimum Viable Enablement (MVE) packages for real BU workflows.
• Supported 2 adoption loops (e.g. a clinic feedback-driven iteration).
• Produced an impact snapshot (baseline after) and a what we learned playbook update.

Who Youll Work With

• Central L&D (learning design learning tech comms/change)
• BU sponsors and functional managers
• Champions/superusers community
• AI/IT and risk/compliance partners (as needed)

Required Competencies (What Were Looking For)

• Currently pursuing (or recently completed) a degree in a relevant field (Business HR Learning Sciences Psychology Communications Information Systems Data/AI-related disciplines).
• Strong writing and synthesis skillscan turn messy input into clear practical guidance.
• Comfortable facilitating small group discussions and engaging stakeholders professionally.
• Curious about AI and eager to learn how its used in real business workflows.
• Organized and reliable: can manage tasks versions and timelines across multiple stakeholders.
• Familiarity with GenAI tools (e.g. Copilot/ChatGPT) and advanced prompting concepts.
• Advanced data skills (Excel/Sheets; simple dashboards; survey tools).