Service Engineer
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Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Service Engineer you will be the front line of our customer experiencedelivering hands-on on-site service installation and commissioning to ensure our equipment performs at its best. Youll work closely with the sales team to provide timely practical solutions support customer applications and conduct technical training. Beyond service excellence youll play a key role in growing aftermarket opportunities through service spare parts and system upgrades while building strong long-term relationships with our customers.
In This Role Your Responsibilities Will Be:
- .Perform on-site service troubleshooting and repair maintenance and calibration to ensure equipment operates as per manufacturer specifications.
- Perform installation set up and commissioning of equipment at customer locations
- Provide onsite application support for new and existing application.
- Collaborate with the sales team to ensure the customers expectations are met. Address customer concerns in a timely and professional manner.
- Fast respond to service calls and customer complaints. Able to evaluate understand customer needs and requirements provide effective solution to resolve problems quickly.
- Conduct technical training for customers on equipment operation and maintenance procedures.
- Drive aftermarket sales growth through service spare parts and system upgrades fostering long-term customer relationships
Who You Are:
- Proactively anticipates customer needs and delivers value-added services that exceed expectations. Leverages customer insights to guide the development and enhancement of solutions and offerings. Acts as a trusted strategic partner building growing and sustaining profitable long-term relationships with key accounts.
For This Role You Will Need:
- Minimum 3 yearsworkingexperiencein equipment services with a preference for experience in manufacturing or industrial equipment.
- Possess ofDiploma/Degreein Electronics Mechatronics Electrical Mechanical Engineering or related field
- Hands-on experience in troubleshooting maintenance and repair of manufacturing equipment.
- Strong problem-solving and analytical skills to quickly diagnose and resolve technical issues.
Preferred Qualifications That Set You Apart:
- Understand manufacturing equipment and industrial systems.
- Knowledge in automation system control is a plus
- Excellent communication and interpersonal skills with the ability to engage effectively with customers and colleagues at all levels.
- Being proactive customer oriented and result driven
- A team player but able to handle and resolve problem independently with minimum supervision.
- Must possess a valid driving license and own transport.
- Willing to travel extensively throughout Malaysia to serve customer needs
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
IC
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
