Account Remediation Manager

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice

What to Expect

The Account Remediation Manager is responsible for developing and executing plans to address gaps in processes which require account remediation. This role focuses on leading root-cause analysis sessions defining account impact/scope partnering with various stakeholders to execute account level remediation conducting account fix validation and leading customer communication.

What You Will Do

1. Root-Cause and Impact Analysis

Responsible for leading cross-functional sessions to clearly define problem statement.

Determine and coordinate appropriate stakeholders required to support root1cause analysis activities.

Lead root-cause analysis sessions and facilitate sessions to draw out clear cause and effect relationships.

Lead the efforts to identify impacted population along with the specifics of the impact.

Clearly document findings in an organized and risk-based order.

2. Remediation Plan

Develop a comprehensive plan which includes account remediation customer communication internal stakeholder communication UAT/Validation and closure activity.

Responsible for identifying SMEs required to support the plan and gaining commitment from Director/DHs to utilize SMEs in execution of the plan.

Responsible for gaining appropriate approvals from all stakeholders at the appropriate intervals.

3. Execution

Manage the execution of the remediation plan.

Ensure all stakeholders are kept informed of the progression of the plan.

Identify and mitigate any risks encountered while executing the plan.

4. Reporting

Responsible for creating updating and distributing weekly reports to all relevant stakeholders including progress update relevant to the plan any risks identified along with plans to mitigate and any items requiring additional review/approval.

What You Will Bring

Minimum 5-7 years progressive experience in financial services including experience in business process design root-cause analysis process improvement and remediation efforts.

Minimum 3 years experience in an Operations environment (Customer Service Consumer Credit Collections or Remarketing) preferably within auto finance / captive finance industry.

Prior experience with Customer Relationship Management (CRM Oracle Siebel or a similar CRM system) including Service Requests and analysis

Bachelors degree required

Excellent problem-solving analytical and critical thinking skills to identify the underlying issues and root causes of problems to form solutions.

High degree of proficiency in facilitating and managing engagement and organizational change issues.

Comprehensive knowledge of Consumer Services processes workflows and needs.

Working knowledge of Customer Relationship Management (CRM Oracle Siebel or a similar CRM system) including Consumer Credit Underwriting Collections & Recoveries and Remarketing.

Strong process improvement skills with solid ability to conceptualize and design new methods for practical application.

Excellent interpersonal skills and ability to collaborate with all levels across the organization.

Strong organizational/planning skills.

Client service driven with excellent relationship management skills.

Flexible adaptable and hands-on approach with an ability to manage multiple concurrent projects/assignments.

Proficient in Microsoft Office Suites Word Power Point Visio including advanced Excel skills.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .