In-Room Dining Manager

At the Rimrock in-room dining is not a convenience it is a curated elevated extension of our culinary experience. Leading it requires intention discretion and an intuitive understanding of how guests want to feel in their private space. 

As In-Room Dining Manager youll oversee an operation that blends restaurant-level food and beverage with quiet precision emotional intelligence and impeccable timing. Youll shape In-Room Dining as a calm seamless and indulgent experience from order taking to delivery ensuring every interaction feels thoughtful unrushed and deeply considered. 

Start Date: April 2026
Contract Type: Full-Time
Pay Rate: $55000 - $62000 per year dependent on experience
Reports to: Director of Events and In-Room Dining

Key Responsibilities 

Operational Leadership 

• Lead all aspects of In-Room Dining operations service standards and team performance. 
• Shape IRD as a distinct dining experience not a fallback or convenience function. 
• Oversee daily order flow timing and delivery to ensure precise quiet and seamless service. 
• Maintain service standards that prioritize discretion privacy and emotional awareness. 

Experience Design & Collaboration 

• Partner with Culinary Beverage and Hotel leadership to design menus and offerings that travel well hold quality and feel complete in-room. 
• Lead surprise amenities VIP drop-offs and pre-arrival luxury add-on experiences. 
• Ensure wellness-forward dog-friendly and privacy-led standards are consistently upheld. 
• Manage mini-market / honour-style self-serve concepts on guest floors. 

Team Leadership & Development 

• Train mentor and support IRD Servers and Lead Servers (Order Takers). 
• Foster a culture of calm professionalism pride and accountability. 
• Lead by example setting the tone for service pacing communication and guest care. 

Quality Feedback & Continuous Improvement 

• Monitor guest feedback service quality and operational opportunities for improvement. 
• Maintain operational discipline while preserving warmth flexibility and care. 
• Ensure compliance with service standards and luxury brand expectations. 

Qualifications :

What You Bring 

Leadership experience in luxury hospitality in-room dining room service or fine dining operations. 
A strong understanding of service pacing guest psychology privacy and discretion. 
Proven ability to lead teams with calm authority clarity and emotional intelligence. 
Operational excellence paired with a genuine passion for guest experience. 
ProServe certification required

Bonus If You Bring 

Experience with Forbes LQA or similar luxury service standards. 
A background in wellness-focused or lifestyle hospitality environments. 
Creative experience with curated amenities VIP experiences or personalized guest moments. 
A desire to redefine in-room dining as a modern elevated experience. 

Who You Are 

Youre composed intuitive and guest-obsessed. You understand that luxury often lives in restraint timing and tone. You lead with presence rather than volume and youre deeply attuned to how service makes people feel. You thrive in environments that require discretion adaptability and emotional intelligence and you take pride in delivering excellence quietly consistently and with care. 

Lead with intention. Serve with discretion. Stay moved. 

Physical Demands 

• Continuous standing and walking for long periods of time. 
• Frequent lifting and carrying up to 11lbs (5kg); occasional lifting and carrying up to 22lbs (10kg) including kegs 
• Regular use of espresso machines grinders ovens and other small appliances. 
• Frequent bending reaching and twisting; occasional kneeling or crouching. 
• Ability to work in a fast-paced environment with exposure to heat noise and cleaning chemicals. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRLeadership
#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time