RQ00509 Program Manager Senior

The purpose of this procurement is to procure a Senior Program Manager resource to oversee projects related to the OLIS-MORE eOrdering portfolio.

Must haves:

• Experience with and knowledge of Project Management concepts (e.g. project goals risk scope participant roles project and work package planning & scheduling and quality management)
  
• Excellent Communication skills both verbal and written and strong stakeholder engagement skills
  
• Time Management with the ability to manage tight deadlines and prioritize multiple projects
  
• Collaboration coordinating tasks and ensuring that everybody works together effectively this also involves conflict resolution
  
• Minimum 8-10 years experience project managing electronic health-related projects ideally with experience deploying clinical software systems
  
• Demonstrated knowledge of Lab Information Systems (LISs) lab workflows and associated business processes within hospitals patient admissions health records and laboratories
  
• Past Experience working with the Laboratory Information System (LIS)
  
• Demonstrated experience managing projects or programs in Matrix organizational environments
  

Responsibilities:

• The Senior Program Manager is responsible for overseeing a portfolio of projects related to OLIS-MORE portfolio including management of issues risks and service change requests to ensure successful and on-time deployment of clients.
  

Desired Skills:

• Professional certifications: Project Management Professional; Knowledge and understanding of Project Managements Institutes Project Management Body of Knowledge
  
• Demonstrated project management software skills and experience e.g. MS Project MS Teams etc.
  
• Demonstrated experience working with various Project Management delivery methodologies (e.g. Waterfall Agile etc.)
  
• College/University undergraduate degree in Health Computer Science Engineering Business or related discipline from a recognized institution or equivalent experience desired
  
• Knowledge of Ontario Laboratories Information System (OLIS) and other Healthcare and / or Lab Information Systems used throughout the province of Ontario
  
• Experience with health system business implementation and deployment projects
  
• Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset
  
• Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries issues/risk management etc.
  
• Relationship building facilitation and influencing skills to successfully partner with internal and external stakeholders
  
• Ability to readily identify assess and mitigate implementation and service or system adoption issues
  
• Experience with and/or knowledge of change management workflow analysis and redesign business process integration and/or evaluation/quality improvement preferably in the health sector
  
• Experience operating in highly political environments and across various organizational cultures
  
• Working knowledge of privacy policies and legislative processes Health Protection and Promotion Act (HPPA) Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  

Requirements

Evaluation Criteria:

• Minimum 8-10 years experience project managing electronic health-related projects ideally with experience deploying clinical software systems.: 20 Points
  
• Minimum 8-10 years experience with health system business requirements definition and implementation.: 20 Points
  
• Minimum 4-6 years experience knowledge of healthcare information systems and lab information systems used throughout the province of Ontario ideally the Ontario Laboratories Information System (OLIS).: 20 Points
  
• Excellent communication skills demonstrating strength in presentation skills verbal written active listening conflict resolution and stress tolerance.: 10 Points
  
• Knowledge of clinical testing/lab workflows and associated business processes within hospitals patient admissions health records and laboratories.: 10 Points
  
• Demonstrated and applied use / knowledge of privacy policies and legislative processes such as - Health Protection and Promotion Act (HPPA) Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA).: 10 Points
  
• Proven track record working with health care professionals in the field.: 10 Points
  
  

Deliverables include but are not limited to:

• Manage multiple aspects of OLIS direct integration projects ensuring onboarding activities meet clients business requirements on time scope and budget with a focus on cost-effectiveness efficiencies and compliance with approved project management methodologies and frameworks
  
• Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations
  
• Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas
  
• Work with OLIS development team within Ontario Health to provide stakeholder feedback business requirements
  
• Work closely with other Ontario Health teams such as Ontario Healths Identity and Access Management Service (ONE ID) the Ontario Health Service Desk ONE Access Gateway team the Clinical Data Management Team and the OLIS Product team to support deployments/clients
  
• Articulate and prioritize issues and risks and recommend mitigation strategies for decision makers
  
• Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required
  
• Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects concept definition planning implementation and close-out
  
• Ensure pre go-live readiness: technical configuration conformance obligations and any workflow modifications
  
• Develop project status reports deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within Ontario Health and the regions
  
• Update and monitor project document repository to ensure all documents are reviewed and maintained in the repository
  

Must Haves:

• Minimum 8-10 years experience project managing electronic health-related projects ideally with experience deploying clinical software systems
  
• 5 years experience Demonstrated knowledge of Lab Information Systems (LISs) lab workflows and associated business processes within hospitals patient admissions health records and laboratories