Account Manager

Develop maintain and measure Expeditors world-wide activity with your addigned customer(s).  Manage all aspects of our relationship to grow revenue and deliver exceptional customer service including local and global alignment with our execution teams and the customer(s).

REPORTING STRUCTURE

Customer Retention and Development Manager

PEER POSITION

District Sales Executive or Global Sales Executive

JOB EXPECTATIONS & KEY RESPONSIBILITIES

Dedicate yourself to the success of Expeditors and the customer using ethical business practices personal commitment passion sacrifice and an obsession with the fundamentals of running the business.

Create and communicate a global strategic business plan in alignment with the customers and Expeditors company goals.

Penetrate customers organization structure at all levels developing relationships beyond the main point of contact at all locations.

Focus on product & GEO diversification by owning being accountable for and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.

Improve your personal knowledge of your customers supply chain and industry their financial objectives and general business goals in order to continually offer value add services.  Create a network diagram to support you on this endeavor.

Initiate value-add solutions based on Expeditors service offerings and technology.

Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.

Ensure global visibility and collaboration across Expeditors network (strategic updates KPIs service deliverables and initiatives).

Follow our established bid process and engage key stakeholders so they are aware of and actively supporting your efforts.

Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives; backed by data analytics and strategic deliverables

Establish and monitor performance standards according to agreed KPIs.

Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.

Highlight and escalate customers at risk.

Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.

Ensure customer is properly set up in CRM & customer account according to CHQ expectations.

Document all meetings opportunities and any other customer related information in CRM; and ensure data is always accurate and consistent.

Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.

Travel when necessary.

Qualifications :

QUALIFICATIONS

University or equivalent business qualifications

Minimum 3 years Expeditors or industry experience preferred

Proven work experience in business development

Knowledge of Expeditors product and services

Knowledge of required Expeditors operating systems

Proficient in MS Office and CRM software

Ability to communicate up and down management hierarchy with equal effectiveness

Strong presentation skills (creation and delivery)

Strong analytical and critical thinking skills

Proven problem solving and interpersonal skills

Charismatic with an ability to connect

MEASUREMENT OF SUCCESS

Meet Expeditors AM measurement criteria as per below.

Retention Rate

Revenue Growth

Opportunity identification and closing

Engagement metrics Appointments Business Reviews Value-Adds

Product & GEO Diversification

Relationship Alignment

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time