Program Assistant

The incumbent provides support to the BH Service AO ACOS and management officials by analyzing evaluating and coordinating health care delivery systems and operations within the Service.

Major duties include but are not limited to:

• This position serves as the ADP Applications (ADPAC) point of contact (POC) for BH Service.
• Collect and validate service utilization data and ensures that management and clinical information systems are in place and functioning.
• Responsible for all Service performance monitoring to include; electronic waiting list (EWL) note completion compliance/rate clinic utilization encounters close out and note reassignment missed opportunities (cancelation and no-show rates) access consult management 7 and 14 day access monitoring OFPPE data physician pay for performance data and workload reporting timelines.
• Manage track and coordinate DSS labor mapping new clinic setup and deactivation clinic profile modification impromptu or informal staff training on core computer packages and help desk request liaison/submission for IT issues.
• Extract synthesize organize and present data to Behavioral Health ACOS AO VISN and VACO suspense action items and other leadership in a clear concise and logical manor.
• Suspense actions surveys O/FPPE LMS and other request as assigned.
• Compiles monthly quarterly and yearly reports as requested by the Service AO.
• Participate/collaborate in Staff Meetings committees and conference calls as assigned and in the absence of the AO to stay apprised of current discussions and policies relevant to service functioning.
• Prepares recurring and nonrecurring statistical reports for presentation to the BH Service and Medical Center Management as well as VISN level request.
• Builds spreadsheets using data extracted from computer and Core programs and must posses expert knowledge and skill in the utilization of Excel MS Word and Power Point programs.
• Assists with conducting special projects or studies to analyze evaluate and provide recommendations on administrative issues.
• Reviews information and applies comprehensive analytical techniques and develops recommendations to improve service functions.
• Types reviews and edits outgoing correspondence prepared by the Administrative Officer for grammatical accuracy appearance content and conformance with regulations and correspondence policy as required.
• Maintain correspondence reports and station memorandum and policies.
• Develop File manager (FILEMAN) templates to access data and provide a variety of reports for QA/UR monitors in preparation for outside and internal organizational review groups as well as veteran service organizations as directed by the Service AO.
• Supports the Service in utilizing and analyzing data and workload projections identifies discrepancies makes corrections and recommends a course of action to assure accuracy and timeliness of future data input.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position applicants must meet time-in-grade and specialized experience requirements within 30 days of the closing date of this announcement 02/04/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Proficient in administrative procedures computer keyboarding and Microsoft Office Suite (including MS Word Excel and PowerPoint) enabling the tracking of information using a variety of database programs and sources and analyzing pertinent information for tracking and reporting; Thorough working knowledge of computer systems to create necessary spreadsheets data charts or databases generates/prepares reoccurring and nonrecurring statistical reports and interprets a variety of data; Collects compiles and evaluates various types of data (program organization workload and budgetary); synthesizes this data; develops alternatives or recommendations; and presents/reports findings in a professional and logical manner to management officials; Ability to multi-task on multiple projects at one time; Works independently with minimal supervision. Works and communicates effectively with others both orally and in written form.

• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork

Required Experience:

Junior IC