Client Service Specialist IV APAC Payment Solution Center
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
The Asia Pacific Payment Solution Center handles day to day solution to client inquiries. Join our team to build your career in a culture that values innovation creativity and excellence.
As a Client Service Specialist within the Client Service Delivery team you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services.
Job responsibilities:
- Provide email enquiry support and/or telephone hotline support to internal and external JP Morgan customers relating to their accounts and transactions
- Maintain high level of proficiency in TS products and technical applications
- Resolve customer issues and queries in a way that reflects and expresses excellent customer service
- Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
- Contribute in managing overall Service Level (phone and or email)
- Take ownership and ensure all complaints are escalated appropriately leveraging the sensitive client process
- Ensure all unresolved problems are escalated in accordance with instructions held on Policy & Procedure website
- Work on ad-hoc initiatives to improve quality create efficiency or improve client experience
Required qualifications capabilities and skills:
- Excellent oral and written business communication skills as well as ability to present information clearly and concisely
- Minimum of 2years or morecustomer service/product support experience in a call center environment
- Strong analytical and problem-solving skills
- Ability to prioritize handle multiple tasks and work under pressure in a team environment
- Ability to work independently and in a team
- Ability to quickly adapt and learn new products and technologies
- Detail-oriented; thorough in their review and able to follow through to resolution
- Proficient in various desktop and internet-based applications
- Flexibility to support adjustments to work schedule within the APAC shift
Preferred qualifications capabilities and skills:
- Knowledge on Clearing/SWIFT cheques and international payment conventions/practices is a plus
Required Experience:
IC
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
