Wholesale Operations Specialist

Peak Design designs builds and sells innovative photography and lifestyle products enjoyed by customers all over the world. You might also recognize us from Kickstarter where weve launched 10 campaigns and became the most crowdfunded company in existence.

We care deeply about our teams well-being environmental responsibility and using business as a force for good. Our team is 50 members strong and growing and we take tremendous pride in our mission our products and most of all our people. We work hard we think creatively and we have fun doing it. Were looking for someone with the same spirit.

Role Overview

As a Wholesale Operations Specialist you will work closely with international partners and sales representatives to process track and manage orders from receipt through fulfillment and invoicing. This role ensures accuracy timely execution and smooth coordination with both internal teams and external partners to deliver excellent service.

Responsibilities include order processing back-order management processing and tracking orders handling customs purchase orders and completing ad hoc tasks as assigned by the client.

Key Responsibilities

• Process and manage customer orders accurately through EDI and non-EDI systems.
  

• Monitor order status and ensure timely fulfillment and delivery.
  

• Coordinate with sales warehouse logistics and finance teams to resolve order issues
  

• Handle order changes cancellations and returns efficiently
  

• Investigate and resolve order discrepancies shortages and billing concerns
  

• Support audits by providing accurate documentation and order records
  

• Communicate clearly with internal teams and customers regarding order updates
  

• Maintain organized and up to date order records (WOL).
  

• Perform ad hoc tasks and special projects as assigned by the client or management supporting daily wholesale operations as needed.
  

• Monitor and check inventory levels to ensure order availability and accuracy and coordinate with partners when needed.
  

• Understand and follow partner compliance guidelines to ensure all processes are aligned with required standards.
  

• Assist in identifying potential risks and opportunities and report them to the manager.
  

• Oversee the ordering and packaging process to ensure accuracy efficiency and timely fulfillment.
  

Requirements

Qualifications:

• 12 years of experience in order management wholesale operations retail operations or a related role.
  

• Experience handling sales orders backorders and order fulfillment processes.
  

• Knowledge of EDI and order processing systems is a plus
  

• Familiarity with inventory management and shipment tracking.
  

• Strong sense of ownership and accountability in managing orders end to end.
  

• Comfortable working in a fast-paced team-oriented environment.
  

• Willing to work the graveyard shift (9:00 PM to 6:00 AM Philippine time)
  

• Educational background in Business Administration Logistics Supply Chain or related courses.
  

• Willing to work in a hybrid work setup (remote and on-site)
  

Preferred Skills:

• Strong attention to detail and organizational skills
  

• Ability to manage multiple orders and meet deadlines
  

• Good communication and problem-solving skills
  

• Proficiency in Microsoft Excel or similar spreadsheet tools.
  

• Experience with Salesforce and NetSuite is a plus.
  

• Ability to communicate effectively with warehouse teams and carriers regarding order status delays and shipment updates
  

• Proactive in following up on pending orders and providing timely updates to internal teams or customers.
  

Benefits