It Admin

Job Description: IT Administrator Aeonn Ark (Primary Focus: Innovspace)

Department: Operations

Reporting To: Head of Operations / Vertical Head

Location: Coimbatore (Multi-site responsibility)

Employment Type: Full-time On-site

About Aeonn Ark & Innovspace

Aeonn Ark is a group of operating businesses built on clarity ownership and long-term thinking. We build systems spaces and platforms that are meant to last not scale through chaos.

Innovspace an Aeonn Ark vertical provides accessible founder-friendly workspaces for Indias grassroots entrepreneurs people who need stability not spectacle. We operate multiple coworking and managed office locations serving solo founders small teams and enterprise clients through fair contracts steady systems and infrastructure that respects the grind.

Innovspace Core Values

• Accessibility Over Aesthetics Simple reliable and affordable spaces that serve purpose
• Respect for the Builder Effort and persistence matter more than pedigree
• Transparency Always Clear terms no traps no fine print
• Community Without Clutter Collaboration without gimmicks

Role Purpose

The IT Administrator role exists to own end-to-end IT infrastructure and operations across all Innovspace locations while operating within Aeonn Arks group standards for security governance and discipline.

This role ensures reliable secure and member-friendly technology services from Wi-Fi for a solo founder to dedicated VLANs and enterprise-grade setups for large teams.

You are the single point of accountability for IT availability security and member experience across Innovspace sites. When infrastructure works well it is invisible. When it fails it erodes trust. This role exists to make sure it doesnt fail.

Key Responsibilities

1. Multi-Location Infrastructure Management (Innovspace-First)

• Maintain network infrastructure (LAN WAN Wi-Fi routers switches firewalls) across all Innovspace centers with consistent configurations and service levels
• Design implement and enforce standardized network architecture templates for all locations including:
• VLAN segmentation (members vs internal systems)
• Guest access controls
• Meeting room and shared-space connectivity
• Manage ISP relationships across locations including redundancy/failover where required
• Track SLA adherence and drive incident resolution with ISPs and vendors
• Deploy and maintain monitoring and alerting for:
• Internet uptime
• Firewall and switch health
• Wi-Fi AP performance
• Critical services per location
• Configure Wi-Fi capacity and QoS for high-density areas and meeting rooms
• Conduct periodic site surveys and heatmaps to optimise coverage and performance

2. New Location Setup & Handover

• Own the IT workstream for new Innovspace launches end-to-end
• Design network architecture coordinate vendors procure equipment and oversee installation
• Create and maintain a repeatable IT launch playbook with milestones timelines and acceptance criteria
• Conduct formal acceptance testing before member onboarding begins
• Document as-built configurations network diagrams and location-specific SOPs

3. Member & Client IT Services

• Ensure smooth IT onboarding for new members:
• Internet access
• Printer setup
• Meeting room technology
• Access provisioning
• Support enterprise client requirements including:
• Dedicated VLANs
• Static IP allocation (as per service agreements)
• VPN coordination (client-side)
• Meeting room AV standards
• Maintain high uptime for meeting room AV and conferencing systems
• Respond to member IT issues within defined SLAs maintaining a member-first calm and professional approach

4. IT Operations & Support

• Run a structured IT ticketing workflow: intake triage resolution RCA
• Define and enforce response and resolution SLAs for internal teams and members
• Maintain a clear escalation matrix (L1 IT Admin vendor/ISP) including after-hours protocols where required
• Guide and support on-site IT support staff across locations
• Review work quality and ensure consistent service delivery
• Maintain a known-issues log and problem-management register
• Publish monthly incident trends and preventive action summaries
• Administer core corporate IT services for Aeonn Ark / Innovspace staff:
• Email and collaboration tools
• Identity and access management
• Device management

5. Security & Compliance

• Implement and monitor IT security controls:
• Firewalls
• Access controls
• Antivirus and endpoint protection
• Patching discipline
• Own user lifecycle management: onboarding role-based access offboarding and periodic access reviews
• Enforce endpoint baseline standards:
• Device encryption
• Patch compliance
• Standard images
• Privileged access controls
• Ensure data privacy for internal systems and clear separation from member networks
• Manage vendor and remote access using approved time-bound protocols aligned with Aeonn Ark governance

6. Vendor & Asset Management

• Negotiate and track vendor SLAs
• Document downtime incidents and drive closure with ISPs and hardware vendors
• Manage the full IT asset lifecycle across locations: procurement tagging allocation repair and retirement
• Track renewals warranties and licenses to avoid expiry risk
• Plan upgrades and replacements aligned to location growth performance needs and approved budgets

7. Documentation & Reporting

• Maintain accurate IT documentation:
• Network diagrams
• SOPs
• Asset inventories
• Configuration baselines per location
• Standardise operating procedures across all Innovspace centers
• Prepare regular reports on:
• System performance
• Incident trends
• Member feedback on IT services
• Improvement initiatives
• Maintain strict budget discipline no tools subscriptions or capex without Operations/Management approval

Success Metrics

Availability & Performance

• Internet uptime 99.5% per location
• Meeting room tech uptime 99%
• Stable Wi-Fi performance during peak hours

Operational Efficiency

• MTTR within SLA
• Ticket SLA compliance 95%
• Patch compliance 95%

Member Experience

• Member IT onboarding completed within 24 hours of agreement start
• Quarterly member NPS for IT services
• Zero critical IT-related member escalations per month

Governance

• Asset inventory accuracy 98%
• New-location IT handover completed on schedule
• Monthly incident & trend report published by the 5th of each month

Required Qualifications

• 35 years of IT administration or infrastructure experience (multi-site preferred)
• Strong networking fundamentals: Wi-Fi VLANs firewalls routers switches
• Experience managing or mentoring IT support staff
• Familiarity with cloud services backups and security best practices
• Hands-on experience with monitoring and ticketing tools
• Strong coordination and communication skills
• Degree or diploma in IT / Computer Science / related field

Preferred Qualifications

• Experience in coworking managed offices or hospitality environments
• Microsoft 365 or Google Workspace administration
• Knowledge of access control systems CCTV and smart office tech
• Basic ITIL familiarity
• Basic scripting or automation exposure
• Certifications (optional): Network CCNA Security

Key Competencies

• Calm problem-solving under pressure
• Strong ownership mindset accountable for outcomes not just tasks
• Member-first orientation
• Attention to detail in documentation and configuration
• Ability to standardise and scale systems across locations
• Clear communication with non-technical stakeholders

What Success Looks Like

• First 90 days: Complete infrastructure audit across all locations identify gaps and publish a remediation plan
• By 6 months: Standardised monitoring SOPs SLAs and stable member IT experience across sites
• By 12 months: A repeatable predictable IT playbook enabling Innovspace to launch new locations with confidence

Innovspace is built for those who build from scratch.

Were looking for an IT Administrator who shares that builder mindset someone who values reliability over flash ownership over excuses and understands that great infrastructure is invisible infrastructure.

Required Skills:

Maintain network infrastructure (LAN WAN Wi-Fi routers switches firewalls) across all Innovspace centers with consistent configurations and service levels Design implement and enforce standardized network architecture templates for all locations including: VLAN segmentation (members vs internal systems) Guest access controls Meeting room and shared-space connectivity Manage ISP relationships across locations including redundancy/failover where required Track SLA adherence and drive incident resolution with ISPs and vendors Deploy and maintain monitoring and alerting for: Internet uptime Firewall and switch health Wi-Fi AP performance Critical services per location Configure Wi-Fi capacity and QoS for high-density areas and meeting rooms Conduct periodic site surveys and heatmaps to optimise coverage and performance