X matters Admin
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The xMatters Technical Engineer is responsible for administering the xMatters platform managing user and group structures overseeing license utilization configuring incident alerting workflows and integrating xMatters with ServiceNow and enterprise monitoring tools. The role enables reliable on-call notifications automated escalations and multi-channel communication for incident response across global and Responsibilities Configure deploy and manage the xMatters platform including users groups devices shifts and escalation paths. Administer on-call schedules rotations and notification rules for 24x7 support teams.
Manage license allocation usage monitoring entitlement updates and renewal planning. Configure and maintain integrations with ServiceNow ITSM and ITOM modules including incident enrichment and two-way synchronization. Build and maintain alert routing workflows multi-channel notifications and fallback paths. Integrate monitoring tools such as Dynatrace Datadog Splunk SolarWinds AppDynamics Zabbix and cloud monitoring systems. Configure communication via email SMS voice push MS Teams Slack and webhook-based channels. Troubleshoot delivery issues integration failures device problems and user sync errors. Provide L2 and L3 support for alerting workflows routing issues and platform stability. Develop and document workflows integration parameters group structures and scheduling configurations.
Professional and Technical Skills Hands-on expertise in configuring and administering xMatters for enterprise environments. Strong understanding of xMatters workflows communication plans REST APIs webhooks and transformation scripts. Experience integrating xMatters with ServiceNow for incident and event notifications. Ability to design multi-channel escalation workflows and alert routing logic. Scripting knowledge in Python JavaScript or PowerShell for automations and integration enhancements. Familiarity with monitoring platforms such as Dynatrace Datadog Splunk SolarWinds or AppDynamics. Understanding of incident management on-call rotations escalation processes and ITSM standards. Strong troubleshooting ability across alerting integration and communication layers
.Good to Have Skills Experience with large-scale global xMatters deployments and complex team structures. Knowledge of identity management authentication and role-based access. Understanding of cloud-native monitoring and alerting mechanisms. Exposure to ChatOps integrations and advanced automation frameworks. Knowledge of license cost planning and consumption Information Strong documentation governance and audit-readiness mindset. Ability to work with SRE ITSM NOC Cloud and Application teams. Experience supporting major incident processes and critical alerts. Capability to enhance alerting architecture reduce noise and improve response efficiency. A full-time education of 15 years is required
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
