Customer Support Executive River Cruise Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job description
Overview of the position:
Key Responsibilities:
Assist guests in their journey to find book and plan their perfect trip offering expert guidance and recommendations based on their needs.
Act as a liaison between our guests and partners ensuring seamless communication between both parties.
Provide important information to guests and partners addressing inquiries resolving issues and ensuring a positive experience throughout the support process.
Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
Ability to work independently as a remote team member and collaborate within your team to meet and exceed performance targets.
Cultivate strong relationships with guests and partners fostering trust and loyalty.
How to apply:
If you are a customer-focused detail-oriented individual with a commitment to delivering outstanding service we invite you to apply for this exciting opportunity. To submit your interest please submit your CV and cover letter below letting us know why you want to work for and why you would make a good candidate for this position. Applications without a cover letter will be rejected.
Job requirements
Qualifications:
Previous experience in the River Cruise industryis a must.
Fluent in English with clear and professional verbal and written communication skills - other languages (Spanish French German Italian) are also desirable.
Proven analytical and problem-solving abilities.
Exceptional attention to detail.
Ability to work effectively both independently and as part of a remote team.
Strong interpersonal skills with a focus on building positive relationships.
Positive attitude and a commitment to delivering exceptional service.
Flexibility to work weekends and adapt to a dynamic work environment.
Requirements:
This role is not based in the Netherlands please do not apply if you live in Amsterdam Netherlands.
Experience in remote and fully independent working.
Experience in the travel industry - River Cruises specifically.
All done!
Your application has been successfully submitted!
Required Experience:
IC
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About Company
36000+ Liveaboard diving trips in Indonesia, Maldives and 24 other countries. Read liveaboard reviews and book easily online with the Best Price Guaranteed.
