We are seeking a dedicated and customer-focused Customer Support Specialist to join our team in Lawrence MA. This role is ideal for individuals who enjoy problem-solving communication and providing high-quality support. As a key point of contact for our clients you will ensure a smooth professional and efficient customer experience.
Responsibilities
Provide timely and professional assistance to customers via phone email and internal systems
Address inquiries concerns and service requests with accuracy and attention to detail
Maintain clear and organized records of customer interactions
Collaborate with internal teams to resolve issues efficiently
Ensure customer satisfaction by delivering consistent and reliable support
Follow company procedures and service standards at all times
Qualifications :
Strong verbal and written communication skills
Ability to multitask and manage priorities in a fast-paced environment
Problem-solving mindset with attention to detail
Professional attitude and strong sense of responsibility
Comfortable working independently and as part of a team
Additional Information :
Competitive salary based on role and performance
Opportunities for professional growth and internal advancement
Skill development and ongoing training
Supportive and collaborative work environment
Stable full-time position with long-term potential
Remote Work :
No
Employment Type :
Full-time
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more