IS5 Customer Billing Analyst (Formerly called Customer Records Auditor)

BGMU is accepting applications for Customer Billing Analyst in the Information Systems department. This full-time position is responsible for setting up processing auditing and analyzing customer and billing information for accuracy and consistency. Other essential duties include:

• Assigns billing cycles routes rates and taxes for all new services.
• Verifies key billing elements on all customer changes related to billing accuracy.
• Analyzes verifies and corrects rates taxes and meter multiplier inconsistencies.
• Audits pre-bill registers daily to identify customer usage variances for electric water and wastewater services.
• Requests and tracks re-reads and enters manually obtained readings into the billing system daily.
• Processes penalties cutoffs and delinquent notices daily.
• Performs ACH transfers and posts recurring credit card payments daily.
• Posts daily AMI interval readings and enters manually obtained readings into the billing system daily.
• Schedules and verifies accuracy and successful completion of daily billing processes for all divisions.
• Schedules month-end processes including the routing of reports.
• Process TVA large consumer billing as well as ESS data reporting monthly.
• Monitors tracks and maintains information related to Service Order flow for all service order types.
• Monitors tracks and maintains BGMU meter change outs.
• Monitors tracks and maintains meter exchanges done by Warren County Water District.
• Processes and verifies accuracy of Warren County Water District readings.
• Enters and scans power contracts into the billing system.
• Updates street lighting counts and multipliers as needed.
• Serves as the initial point of contact on customer rate tax metering and billing issues and questions.
• Serves as backup for verification of the billing process for the Fiber division.
• Analyzes customer information to answer general account setup and billing questions.
• Communicates with other departments in relation to meter readings billing information and customer information.
• Assists with transfer of meter readings from handheld units to the billing system.
• Develops and maintains written documentation for all billing and auditing operations.
• Complies with federal state and company policies procedures and regulations.
• Coordinates process scheduling and time management in coordination with coworkers.
• Additional work and/or training outside normal work hours may be required.

Required Qualifications

• High school diploma or graduate equivalency.
• One (1) year experience in computer data entry with a strong understanding of billing processes accounting principles and financial operations.

Preferred Qualifications

• Associates Degree in accounting finance business administration or a related field is preferred.