Business Engagement Manager
Share
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Key responsibilities encompass but are not limited to:
- Strategic Business Partnership
- Act as the single point of accountability for business satisfaction
- Understand business strategy priorities and pain points
- Translate business needs into service requirements for the Global Finance Office
- Participate in business planning cycles to anticipate demand
- Influence leaders to adopt shared services solutions instead of shadow functions
- Stakeholder communication & governance
- Run service review meetings & periodic business reviews
- Report on KPIs customer satisfaction and value delivered
- Escalate and resolve chronic service issues
- Educate the business on how to use the Shared Services effectively
- Develop and continuously improve governance elements based on feedback and adjusted reality
- Benchmarking & assessment of Shared Services industry best practices
- Monitor industry trends analyze best practices and communicate them to the leadership team & business stakeholders
- Support representation / participate in industry events
- Increase the visibility of SGS in third-party campaign / benchmarking / conferences
- Performance & Value Management
- Gather structured feedback from business stakeholders
- Monitor business-facing metrics: customer satisfaction (CSAT / NPS) cost-to-serve
- Quantify and communicate business outcomes (cost savings cycle time reduction quality improvements)
- Prioritize improvements initiatives based on business impact
- Build advocacy for the Shared Services Brand
- Data Analysis & Business Insights
- Analyze financial and operational performance trends (e.g. cost efficiency productivity aging reports)
- Provide root cause insights and recommendations for performance improvement / value delivery
- Translate complex data into intuitive visualizations and executive-ready narratives & presentations
Qualifications :
- Bachelors or Masters degree in Business Administration Finance Data Analytics or a related field.
- Minimum 5 years of experience in Shared Services Advisory Finance or Business Analysis.
- Deep understanding of finance processes and metrics including R2R PTP OTC FP&A and cost control.
- Hands-on expertise in BI tools (e.g. Power BI Tableau Qlik) and financial/operational data modeling.
- Familiarity with ERP systems (SAP Oracle) workflow automation and data integration platforms.
- Strong stakeholder management and communication skills with the ability to influence and collaborate across cross-functional teams.
- Advanced data storytelling and presentation skills turning complex analytics into impactful business insights.
- Proactive problem-solving mindset with a focus on root cause analysis and identifying performance drivers.
- Experience in KPI framework design data governance and ensuring high data quality.
- Proven track record in automation and professional dashboard development.
- High level of agility analytical thinking and a strong results orientation.
Dodatkowe informacje :
Our Offer:
- variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
- contract of employment
- hybrid work
- full initial training and constant support from the most experienced workers on every step of your career path
- package of additional benefits: co-financing of the Medicover Sport card Medicover private medical care group insurance access to Medicover Benefits cafeteria platform co-financing of foreign language courses funding for training and courses various charity initiatives Employee Referral Program Employee Initiatives Program
Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.
Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:
Procedura zgłoszeń wewnętrznych SGS Poland
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
