Customer Service Representative
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary: The Customer Service Representative is primarily responsible for the ongoing task of general customer service including sample receiving and support of project management. The Customer Service Representative serves as our customers primary point of contact within the company.
- Applies GMP/GLP in all areas of responsibility as appropriate
- Demonstrates and promotes the company vision
- Routine use of computers primarily via spreadsheets and word processing software.
- Routine use of the Laboratory Information Management System (LIMS)
- Regular attendance and punctuality
- Advanced sample interpretation of clients analytical requirements and data entry into computer system by keeping up-to-date with technical center requirements
- Maintain client files
- Handling of incoming informational calls into department
- Read understand and carry out SOPs; follow all safety precautions and procedures
- Conducts all activities in a safe and efficient manner
- Performs other duties as assigned
Key Positions Functions:
- Sample Receiving (70%)
- Sample delivery and pickup (10%)
- General customer service to assist Customer Service Manager. (20%)
Qualifications :
- High school diploma
- Preferred prior sample management experience
- Valid Drivers License
- Communicate effectively both orally and in writing; very strong organizational skills
- Position may require working off-site at client locations depending upon customer requirements and business tempo.
- General familiarity with overall laboratory services and various regulatory programs is essential to success.
- Detail oriented; work independently yet be part of the team; satisfactory technical skills including logical thinking and deductive reasoning
- Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information
Additional Information :
Position is full-time Monday - Friday 9:00am - 5:00pm. Candidates currently living within a commutable distance of Jacksonville FL are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
