Chat Support Clerk
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Job Location:
Richmond, VA - USA
Monthly Salary:
$ 27 - 31
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Summary
Southland Organics is seeking a Chat Support Clerk to provide real-time customer support through chat-based platforms. This role serves as the first point of contact for customer inquiries related to environmental services and products. The successful candidate will deliver accurate information resolve issues efficiently and ensure a consistent professional customer experience aligned with company standards.
Key Objectives
Provide timely and professional customer support via live chat
Address customer inquiries related to environmental services and products
Support customer satisfaction and retention through effective communication
Key Responsibilities
Respond to customer inquiries through chat platforms in a timely and professional manner
Provide accurate information regarding services policies and procedures
Document customer interactions and resolutions in CRM systems
Identify issues requiring escalation and refer them to appropriate internal teams
Maintain up-to-date knowledge of company services and offerings
Collaborate with internal departments to ensure consistent service delivery
Identify process improvement opportunities and communicate feedback to management
Required Qualifications
High school diploma or equivalent
Previous experience in chat support customer service or a related role
Strong written communication skills
Ability to manage multiple chat conversations simultaneously
Basic understanding of customer service principles
Experience using chat platforms CRM systems and standard office software
Strong problem-solving skills and attention to detail
Preferred Qualifications
Additional education or training in customer service or environmental studies
Experience supporting environmental services or sustainability-focused organizations
Skills & Competencies
Written communication
Customer service
Time management
Multitasking
CRM documentation
Issue resolution
Team collaboration
Benefits
Competitive compensation with performance incentives
Health dental and vision insurance
Paid time off
Flexible scheduling
Training and professional development opportunities
Inclusive and sustainability-focused work environment
Required Skills:
High school diploma or equivalent; additional education in environmental studies or customer service is a plus. Proven experience in chat support customer service or a related role. Strong written communication skills with an emphasis on clarity and professionalism. Ability to multitask and manage multiple chat conversations efficiently. Basic understanding of environmental services or a willingness to learn quickly. Proficiency with chat software CRM systems and standard office applications. Excellent problem-solving skills and a customer-focused mindset.
Required Education:
High school diploma or equivalent; additional education in environmental studies or customer service is a experience in chat support customer service or a related written communication skills with an emphasis on clarity and professionalism.
Company Industry
IT Services and IT Consulting
Key Skills
- Customer Service
- Communication skills
- Basic Math
- Cashiering
- Computer Skills
- Math
- Retail Sales
- 10 Key Calculator
- Copywriting
- Cash Handling
- Planograms
- Stocking
