Company Summary

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

As a Specialist Vendor Performance

HERES HOW YOULL CONTRIBUTE:

• Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees customers and vendors.
• Ability to determine accurate wholesale and retail values on securities in order to maximize national returns. Use and document tools like CBB Nada Blue books market guides etc.
• Prepare detailed support documents.
• Translate French correspondence to English and vice versa
• Perform duties in relation to intake set up repossession transport remarketing and skip processes according to company policies and legislative guidelines.
• Close and invoice accounts accurately.
• Provide information and guidance to customers in order to facilitate bringing accounts current
• Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records.
• Manage vendor performance and ensure that tasks are completed and expectations met.
• PPSA searches discharges and registrations
• Legal documents and demands
• Complaint tracking and resolution
• Third party vendor assignment and tracking. Partners include: Bailiffs Tracers Transporters Auctions dealers lawyers and agencies.
• Update and prepare various reports manipulate data and provide meaningful insight. Track and analyze performance data
• Ability to document processes and train other employees

HERES WHAT YOULL BRING:

Education & Experience:

• University or college degree preferred
• Two (2) to five (5) years of repossession remarketing and collections experience or combination of education and industry related experience
• Be well versed in the automotive finance lifecycle and have an understanding and interest in the automotive industry and vehicle values
• Be knowledgeable about non-standard items like: recreational vehicles ATVs trailers Boats Motors Motorcycles and other equipment like tractors and plows.
• Firm understanding of the Privacy Laws Personal Property Security Acts and collections laws across Canada. Understanding of automotive sales regulations.
• Understanding of the Canadian insolvency laws and legal recovery process
• Quebec Collections and repossession experience an asset
• Proficiency with inventory management software client maintenance software collections software and Microsoft Office - Advanced user experience with Excel Word and Outlook
• Superb oral and written communication skills in French and English. Bilingual French/English is a must

Skills

• Operational excellence always looking for and suggesting process improvements
• Confidence in problem solving negotiating and decision making
• Excellent telephone skills experience working in a call centre environment is an asset
• Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
• Strong negotiator
• Flexibility in work day
• Attention to detail and the ability to maintain a high degree of accuracy in a fast paced environment
• Skip trace experience an asset

Total Direct Compensation:

Any pay range is in $CAD

HERES WHAT SETS US APART:

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces Best Workplaces in Canada for Financial Services & Insurance Best Workplaces in Canada for Women Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent/child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.