Senior Manager – IT End User Experience
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
We are seeking a results-oriented and innovative Senior Manager IT End User Experience to lead our global endpoint management and EUX operations based in Hyderabad India. This role is responsible for overseeing the platforms teams and services that deliver manage and support end-user computing devices across the enterprise. The ideal candidate will drive seamless secure and intelligent digital experiences for employees leveraging leading tools and practices to ensure operational excellence and workforce productivity.
You will manage the teams and technologies responsible for device management user access AI-driven automation experience monitoring and hardware standards. Key platforms include JAMF SCCM Intune Nexthink Moveworks AI Bots and User Access Management addition to strategic oversight you will ensure these tools are integrated efficient and aligned with business needs while fostering innovation and continuous improvement.
Qualifications :
Qualifications & Experience
- Bachelors degree in Computer Science Information Technology or related field
- 15 years of experience in IT operations with 5 years in EUC endpoint management or digital experience leadership
- Proven track record managing modern management tools (JAMF SCCM Intune) experience monitoring (Nexthink) and support automation platforms
- Experience with global IT support delivery device lifecycle management and endpoint security practices
- ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred)
Key Skills
- Visionary leadership and team-building abilities
- Deep expertise in end-user device management and digital experience platforms
- Strong communication and cross-functional collaboration skills
- Strategic analytical mindset focused on operational excellence and customer satisfaction
Additional Information :
Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.
Visit us at is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels ... View more
