Channel Development Specialist

Channel Development Specialist North America Parts

Build Your Best Future with the Johnson Controls Team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary and incentive plan

• Generous paid vacation holidays and sick time to promote work-life balance

• Comprehensive benefits package including 401K medical dental and vision care available day one

• On the job and cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What You Will Do

The Channel Development Specialist (CDS) will interact extensively with the NA Parts Customer Service Marketing Materials Management Operations and Warranty Administration teams and will be responsible for proactively identifying parts sales opportunities within their base working with the Channel Development Manager to help secure these opportunities and generating profitable growth through quota attainment for the assigned customer base

How You Will Do It

• Maintain ongoing relationships with existing accounts to achieve the sales goals set for each account increase sales and margin and make calls where and when appropriate

• Prospect for new sales opportunities via outbound phone email or other electronic communication

• Follow up on open quotes to build relationships and win opportunities

• Utilize Power BI tools to analyze sales trends with current customers to identify sales opportunities and report findings to the Sales Enablement Team.

• Serve as a conduit between customers and Operations Team members regarding quoting parts identification expediting account status etc.

• Oversee responses to customer orders and quotation requests for all levels of accounts received via outside salespeople telephone e-mail and written correspondence

• Serve as the primary channel of information regarding marketing and training initiatives and seek to secure customer investment in these opportunities

• Serve as account administrator and train customers on system tools (including application)

• Serve as backstop to Customer Service Management Team for escalation of customer issues and seek mutually agreeable resolutions cooperatively within the NA Parts Management Team

• Distribute frequent customer-facing communications and occasional presentation materials

• Partner with customers to understand unmet customer needs and conduct voice of the customer (VOC) interviews when appropriate to understand customers pain points and gain a deep understanding of the markets

• Fulfill occasional field requirements for customer-specific ad-hoc sales and performance reporting recommended stock lists marketing collateral materials etc.

What We Look For

Required:

• Bachelors degree and a minimum of two (2) years of aftermarket parts sales technical sales or manufacturing sales experience OR associate degree and a minimum of six (6) years of aftermarket parts sales technical sales or manufacturing sales experience OR an equivalent combination of education and experience

• Prior experience and proven track record of successfully working remotely showcasing strong self-discipline and the ability to meet deadlines independently

• Proven ability to solve practical problems develop long-term solutions and effectively communicate resolutions to customers

• Disciplined self-starter with excellent time management and multitasking skills in a fast-paced sales environment

• Proficiency using MS Office Suite (Excel Word PowerPoint Outlook)

• Must reside in the Central or Mountain Time Zone or if located in a different time zone must be willing to adjust your working hours to align with Central or Mountain Time

Preferred:

• HVAC manufacturing experience

• Experience using Power BI

• Experience developing email mailing lists for marketing purposes

• Experience using Salesforce

• Experience using ERP/SAP

HIRING SALARY RANGE: $61000 - 76000 (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.)Thisrole offersacompetitiveBonusplanthat willtakeinto accountindividualgroup and corporate position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skillsand experiencesthat exceedthe typical backgroundwarrants considerationbeyondthestatedrange we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate hiringdecisionsare visit the About Ustab on the Johnson Controls Careerssite at

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.