Account Manager

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global technology services firm with over 8500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an experienced Account Manager. This position will be full-time and hybrid in Austin Texas.

What Youll Do

• Serve as the primary point of contact and trusted advisor for senior client stakeholders

• Develop a deep understanding of the clients mission priorities constraints and organizational culture

• Lead strategic planning for the account including roadmap development risk mitigation and long range forecasting

• Facilitate executive level discussions quarterly business reviews and performance reporting

• Manage and grow relationships with other service component providers for our client engagement

• Own the financial health of the account including revenue forecasting margin management and cost controls

• Ensure compliance with contract terms amendments and reporting requirements

• Identify and pursue opportunities for account growth including new workstreams change orders and value added services

• Support proposal development pricing strategy and negotiations for renewals or expansions

• As necessary visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities

• Act as a client advocate within the organization addressing client inquiries promptly and providing informed recommendations to clients

• Continuously improve the overall customer experience

• Build strong collaborative relationships with internal and external partners

• Communicate complex information clearly and persuasively to diverse audiences

• Provide executive ready presentations briefings and written updates

• Represent the organization in governance meetings steering committees and strategic planning sessions

What Youll Need

Required:

• Bachelors degree in business technology public administration or related field; equivalent experience considered

• 8 years of experience in account management client services consulting or program leadership

• Demonstrated success managing large complex accounts or multi year service engagements

• Strong understanding of technology delivery models service management and vendor ecosystems

• Exceptional communication negotiation and relationship building skills

• Proven ability to lead cross functional teams in a matrixed environment

Preferred:

• Experience working with state or local government agencies

• Familiarity with ITIL service delivery frameworks or public sector procurement processes

• Background in application services infrastructure services or digital transformation programs

• Ability to interpret financial reports and manage account level P&L

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

#LI-AE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).

The pay range for this position is listed compensation may vary based on several factors including location experience and education. Benefit packages include medical dental and vision insurance as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.