Customer Experience Program Lead
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why Choose TD SYNNEX
As a Fortune 500 global corporation operating in over 100 countries TD SYNNEX values its diverse workforce of more than 22000 employees. As the worlds largest IT distributor our mission is to deliver toptier technology solutions that help businesses and individuals navigate the digital world safely and efficiently.
At our core we are a company that cares. We are committed to being a diverse and inclusive employer of choice and a responsible corporate citizen.
Our employees consistently tell us that TD SYNNEX is a great place to work because of our strong team environment the familylike feel of the organization the flexibility we offer and the genuinely supportive nature of our managers and colleagues. We support one another collaborate closely and encourage continuous learning through dedicated platforms structured development plans and handson knowledge sharing.
Job Purpose
We are looking for a motivated and experienced Customer Experience Program Lead to help shape strengthen and continuously evolve our European Customer Experience Management (CXM) program within the Commercial Excellence this role you will play a key part in advancing our Customer First strategy and contributing to our broader digital transformation journey.
You will drive the deployment and improvement of CXM practices across Europe partnering closely with countries regions and central teams. By translating the Voice of the Customer into actionable insights you will help shape how customers experience our sales and service engagements.
This role offers the opportunity to work in a truly panEuropean environment engaging with a diverse stakeholder community and contributing to structured CX processes including listening programs and closedloop followup actions.
Responsibilities
- Lead and manage CXM initiatives and related commercial processes at European and country levels driving impact on customer satisfaction commercial performance and revenue growth.
- Monitor analyse and interpret customer feedback satisfaction data and key commercial/operational KPIs to identify trends deviations and improvement opportunities.
- Design refine and maintain European listening programs and CX platforms to ensure relevance consistency and quality across all markets.
- Strengthen and scale the closedloop followup process ensuring timely highquality responses to detractor feedback and customer verbatims.
- Document and improve CX processes best practices standards and training materials aligned with our Customer First vision.
- Partner with regional and country teams to build awareness drive adoption and embed Customer Experience Management practices and improvement actions.
- Serve as a key connector within the European CX advocate community supporting coordination knowledge sharing and capability building.
- Build and maintain strong knowledge of customer needs market dynamics and CXM trends to support decisionmaking and strategic discussions.
- Collaborate closely with IT and other support functions to enable effective deployment and usage of Customer Experiencerelated tools and digital solutions.
- Act as a role model for customercentricity collaboration and commercial excellence aligned with our corporate values.
Knowledge Skills and Experience
- 35 years of experience in consulting customer experience commercial excellence sales enablement digital transformation or similar roles.
- Masters degree in Business Marketing Economics or a related field.
- Strong understanding of CXM concepts listening programs and feedbackdriven improvement frameworks.
- Excellent analytical skills with the ability to convert data into clear insights and actionable recommendations.
- Ability to collaborate effectively across countries and functions within a matrix environment.
- Strong communication skillsclear structured and confident in engaging senior stakeholders.
- Strong organisational and timemanagement skills to manage multiple priorities in parallel.
- Proactive adaptable and comfortable working both independently and as part of a team.
- Fluent in English; additional European languages are an advantage.
What We Offer You
- Comprehensive private health and life insurance.
- Hybrid work model with 2 days per week in the office.
- Salary perks covering transportation meals learning and childcare.
- Special rates on gym memberships through Wellhub.
- Onsite physiotherapist.
- Mental health support including online therapy with LEAD and wellness programs via Wellhub (iFeel Calm).
- Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.
- A Global Atmosphere: Join a multicultural and diverse environment with opportunities for growth and collaboration.
Our Commitment to Diversity
At TD SYNNEX we embrace diversity and promote equal opportunities. As a Disability Confident employer we are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
#LI-SV1
#LI-HYBRID
Key Skills
At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.
Whats In It For You
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
- Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.
Dont meet every single requirement Apply anyway.
At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!
Required Experience:
Senior IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Descubre TD SYNNEX ServiceSolv: expertos en transformación digital, análisis de datos, modernización tecnológica, y estrategias de marketing y ventas en LATAM
