Medical Information Customer Experience Specialist (Secondment)
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
ROLE SUMMARY
Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with highadegree of qualityandcustomer service in the local language.
The MICES may alsoassistwithsecondlinecontent management activities.
MAIN RESPONSIBILITIES / DUTIES
Medical Information Customer Experience Request Management
Research and respond to inquiries received via multiple channels including (but not limited to) phone email webform live chat or postal mail within the required timelines and standards.
Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI) and regulatory guidelines.
Identifyand report adverse events and product quality complaints within required timelines.
Provide response in customers local language using approved resources in English.
May support a therapeutic area team withsecondlineactivities including (but not limited to) escalation management and content creation
General Responsibilities
Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
Identifycontinuous improvement (CI) opportunities to improve processes and take an active role inimplementationof process improvement.
May betorepresentMI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports attendance at relevant meetings and training of PCO colleagues.
May support the Country Relationship Management for a specific market(s)
Act as a point of contact for other MI staff ensure country specific data is relevant and up todateand MI is informed of any country-based issuesin a timely manner.
REQUIRED SKILL SET
Basic Qualifications
Degree in a life science/healthcare field.
1-2 years of medical information or relevant scientific background preferred
Customer Service experience preferred
English language and Spanish language (C2 mother tongue)
Strong oral and written communication skills
Preferred Qualifications
Pharmacy Degree preferred
Understanding of the regulatory and compliance issues relating to the medical function
Demonstrated interpersonal skills
Purpose
Breakthroughs that change patients lives... At Pfizer we are apatient centric company guided by our four values: courage joy equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting flexible workplace culture which encourages employees to achieve work life harmony attracts talent and enables everyone to be their best working start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer Pfizer iscommitted to celebratingthisin all itsforms allowing for us to be as diverse as the patients and communities we serve. Together we continue to build a culture that encourages supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Se valorarán las candidaturas que puedan aportar certificados oficiales de discapacidad.
Las únicas localizaciones disponibles para nuevos empleados serán Madrid y Barcelona de forma excepcional para algunas funciones específicas.MedicalRequired Experience:
IC
Key Skills
- Information Management
- HIPAA
- FIPS
- Records Management
- Windows
- System Security
- NIST Standards
- IT Support
- DIACAP
- Medical Records
- FISMA
- RMF
About Company
Erfahren Sie mehr über uns als forschendes und produzierendes Pharmaunternehmen: Von unserem Beitrag zum medizinischen Fortschritt bis zur nachhaltigen Produktion.
