Customer Support Specialist
Share
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
About AirDNA
We built AirDNA to solve a problem: how do you make smart short-term rental decisions when theres too much guesswork and not enough good data
What started in a garage in California in 2015 is now a global team helping thousands of people from aspiring hosts to major real estate firms make confident choices about where to invest what to charge and how to grow.
Our mission is simple: give people the tools they need to build freedom through short-term rentals. Whether that means buying their first Airbnb or scaling a portfolio were here to help unlock financial independence and growth.
We track 10M listings in 120000 markets and our platform is trusted by users in over 100 countries. Its big data made useful.
In 2024 AirDNA acquiredUplisting a powerful property management software that helps hosts and operators manage listings across Airbnb Vrbo and other platforms. With features like channel management automated messaging dynamic pricing task coordination and financial reporting Uplisting expands our mission to support every stage of the short-term rental journey from investment to operations.
The AirDNA team
Were a curious driven and kind group of humans who genuinely love what we do. Our values Happy Hungry Honest guide how we show up for our customers and for each other.
Want to see what that looks like in action Youll get a feel once you meet us.
We welcome applicants from all backgrounds and encourage you to apply even if you dont check every box. Passion potential and perspective matter here.
The Role:
As a Customer Support Specialist you will be helping to juggle our 1000s of customers keeping them as happy as they can possibly be and empowering them to succeed. Follow customer lifecycle processes and policies to support customer success and business growth throughout the customer journey (pre and post initial sale).
Heres what youll need to be successful:
- Native or near-native English ability (French is a big plus).
- A problem-solver - clients have a million different thoughts and concerns and bending them into what we offer and how we can help can require real thought.
- A mind for detail - you will be juggling phone calls chats emails and being organized is crucial for success.
- A mind for numbers - we sell data and whilst you wont be expected to perform differential calculus some of the questions you will be dealing with will be how to interpret our numbers and explain them.
- 2 years of work experience.
- Be flexible with working hours. Shifts could be 11am-7pm 1pm-9pm or 3pm-11pm.
Heres what youll get to do:
- Collect feedback to help improve our product for our customers.
- Qualify and hand over leads to the sales team as quick as possible.
- Work closely with other departments to streamline processes enhance customer experiences and uphold our customer-centric approach.
- Onboard AirDNA clients via live demos or live support and help them in achieving their goals ( managing a portfolio of listings launching first STR pricing properties researching new markets finding new investment opportunities etc).
- Offer kind and personalised support to all clients both our consumer and enterprise customers through inbound phone calls emails and live support chats.
Heres what you can expect from us:
- Base Salary 28000 euros
- Indefinite contract
- Eligible for a 5% annual bonus
- 62 days per year to work from anywhere!
- 36 holidays per year
- Four remote fixed weeks
- Continuing education stipend
- 150 EUR to spend with Cobee card available monthly for public transport daycare pension plan restaurants and health insurance
- Health insurance with AXA (Complete - VIP)
- Language lessons (French-Italian-Spanish)
- Individual growth plan to progress in the role
- A fun and sunny office with big terraces
- Talented international team and a vibrant work environment
- Bottom-up management: we listen to your ideas and implement them
- Team building events
- Dog friendly office!
Hiring Process:
- First stage: Interview with the People Team (Online-20min)
- Second stage: Written exercise
- Third stage: Onsite chat with Team Members (15min) & meeting with the Hiring Manager Team Lead (45min)
- Ideal start date: Q1 2026
The AirDNA Team
Were a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. Were risk takers. We care about each other and lend helping hands all day every day.
At AirDNA we believe that a diverse team is a key part of building a great company. If you want to work with us we want to hear from you. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
AirDNA seeks to attract the best-qualified candidates who support the mission vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race color creed religion sex age national origin citizenship sexual orientation gender identity and expression physical or mental disability marital familial or parental status genetic information military status veteran status or any other legally protected classification. Thecompany complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms conditions and privileges of employment including but not limited to: hiring assessments probation placement benefits promotion demotion termination layoff recall transfer leave of absence compensation training and development social and recreational programs education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals others in the workplace or the company as a whole. To request accommodation please email emailprotected. Please allow for 24 hours to process your request.
By applying for the above position you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
AirDNA tracks the performance data of 10M Airbnb & Vrbo vacation rentals. It offers short-term rental data analysis on Airbnb occupancy rates, pricing and investment research, and more.
