Data Solution Lead Manager, Data Collection Excellence
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Job Location:
Sunnyvale, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role:
As a Data Solutions Lead Manager you will manage a team of Data Collection owners who provide expert consultation on ML/Gen AI data collections and own execution from start to finish. Youll drive business value by providing regular feedback and ensuring your team is working efficiently manage active escalations and help them build long standing partnerships with customers. If necessary you will have the technical capability to step in and take control of high priority or challenging collections delighting our customers and deliver meaningful change for the models that back them.
Key job responsibilities
Manage and monitor your teams performance creating a culture of ownership in ambiguous situations
Act as an SME Manager gaining deep domain knowledge in the field of data collection for AI and relevant products
Own global program improvement initiatives for the Data Collection Excellence Organization
Coordinate across global teams influencing stakeholders to ensure effective and expedient delivery
Monitor and optimize collection health metrics to ensure customer success
Drive customer adoption through providing technical value and the provision of an exemplary customer experience.
Youll also:
Act as an escalation point for challenging data collections directly assisting senior level customers and your team.
Collaborate with product and technology teams to implement effective long term solutions
Consolidate customer feedback and translate it into improvement initiatives
- 5 years of people management experience
- Experience in project management including resource planning managing schedules reporting project status and prioritizing tasks
- Demonstrated experience in effectively defining optimal data creation strategies and executing them
- Associates degree or equivalent work experience
- 5 years of experience in ML data operations with a strong understanding of data annotation/ML workflows and concepts
- Outstanding customer communication and management skills especially in technical consultation
- Working knowledge of JSON Command Line and Python
- * Bachelors degree in Computer Science Business or a related field
- * 2 years of technical support experience or experience in leadership or account management positions
- * Background in customer success or solution consulting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Sunnyvale - 93200.00 - 163100.00 USD annually
Required Experience:
Manager
Key Skills
- SQL
- Data Collection
- GCP
- Master Data Management
- R
- Data Management
- Clinical Trials
- User Acceptance Testing
- Data Warehouse
- SAS
- Oracle
- Data Analysis Skills
About Company
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