Senior Frontend Engineer

Job Description

Join us at Zendesk where were on a mission to power exceptional service for every person on the planet. Were accelerating that ambition by building products rooted in AI automation and intelligent customer experiences because behind every interaction lies an opportunity to make a human connection.

Were seeking a Senior Frontend Software Engineer to join our Support Views UI this role youll help deliver the intuitive scalable experiences that empower support teams around the world to do their best work. Your passion for modern web development will directly shape Zendesk Supporta flagship SaaS productmaking it easier for admins and agents to organize access and act on information that drives exceptional customer service.

What youll be doing

• Build and maintain high-quality scalable frontend features and UI components for Zendesk Support focusing on customer-facing workflows that matter.

• Implement intuitive user interfaces for configuration data mapping sync visualization and workflow automationmaking complex tasks simple for users.

• Collaborate with backend engineers (Ruby on Rails MySQL Kafka) to ship seamless end-to-end product features.

• Design and develop data-driven UIs using React Redux TypeScript and GraphQLcrafting delightful experiences on top of large data sets.

• Participate in system design architecture discussions and code reviews to ensure quality performance and maintainability.

• Optimize frontend performance accessibility and responsiveness across browsers and devices so our solutions feel welcoming to everyone.

• Partner closely with Product Managers and Designers to translate big product ideas into scalable elegant frontend solutions.

• Contribute to a collaborative engineering culture championing mentorship best practices and continuous improvement.

What you bring to the role

• Software engineering experience with a strong emphasis on frontend or full-stack development.

• Advanced proficiency in JavaScript (ES6) TypeScript React and modern React patterns (hooks context).

• Strong record of architecting and maintaining complex frontend applications using React and Redux (or similar state management tools).

• Hands-on experience integrating with RESTful and/or GraphQL APIs and solving tough UI performance challenges.

• Familiarity with frontend testing tools and workflows (Jest Cypress React Testing Library).

• Sound understanding of HTML CSS responsive design and accessibility.

• Proven ability to work effectively within cross-functional teams and thrive in agile collaborative environments.

• Passion for code quality innovation and meaningful user impacts.

Basic Qualifications

• 5 years professional experience in frontend software development.

• Expertise in JavaScript (ES6) TypeScript React and Redux (or similar).

• Experience building and scaling production-grade web UIs.

• Hands-on experience with component-based architectures and modern state management.

• Solid understanding of API integration (REST GraphQL).

Preferred Qualifications

• Experience with enterprise SaaS applications or multi-tenant platforms.

• Background in data-intensive UIs admin tools or workflow systems.

• Familiarity with backend tech (Ruby on Rails MySQL) and interest in full-stack growth.

• Experience or curiosity with CI/CD cloud infrastructure (AWS Kubernetes) and observability tools (e.g. DataDog).

• Experience mentoring peers or providing technical direction.

Tech Stack Youll Work With

• Frontend: JavaScript TypeScript React Redux GraphQL

• Backend (partner teams): Ruby on Rails MySQL Kafka

• DevOps & Monitoring: CI/CD tools DataDog GitHub

• Infrastructure: AWS Kubernetes

Why You Should Apply

• Help shape a core Zendesk product with greenfield development opportunitiesyour code will matter from day one.

• Build modern delightful UIs that help thousands of support pros deliver incredible customer experiences.

• Join an ambitious and supportive team at the heart of Zendesks next wave of growth and technical innovation.

• Grow your skills within a hybrid-friendly people-focused culture that believes in respect balance and mentorship.

At Zendesk were more than a support platformwere here to shape what great customer experience feels like. If youre ready for impact challenge and growth wed love to meet you.

#LI-JJ2

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.