Customer care executive ( Panchkula)

Panchkula - India

Monthly Salary: INR 20000 - 30000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Mail:-

Responsibilities

Handle incoming customer inquiries and provide accurate and timely responses

Resolve customer complaints or issues in a professional and efficient manner

Ensure customer satisfaction by identifying and addressing their needs and concerns

Maintain customer records and update the relevant information in the CRM system

Collaborate with other departments to resolve complex customer problems

Follow up with customers to ensure their issues are fully resolved

Upsell products or services to customers when appropriate

Provide feedback to management regarding customer trends and concerns

Maintain high standards of professionalism empathy and patience in all customer interactions

Qualifications

High school diploma or equivalent qualification

Previous experience in a customer service or call center role is preferred

Strong communication skills both verbal and written

Excellent problem-solving and decision-making abilities

Ability to work in a fast-paced and dynamic environment

Good knowledge of customer management software and MS Office

Ability to empathize with customers and provide personalized assistance

Flexibility to work in shifts including weekends and holidays

Skills

Effective communication

Customer service orientation

Problem-solving

Active listening

Empathy

Attention to detail

Time management

Flexibility

Conflict resolution

Computer literacy

Required Skills:

Mail:- ResponsibilitiesHandle incoming customer inquiries and provide accurate and timely responsesResolve customer complaints or issues in a professional and efficient mannerEnsure customer satisfaction by identifying and addressing their needs and concernsMaintain customer records and update the r...