Customer Support

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

The Role at a Glance

Experience Level: Open to both Freshers and Experienced professionals (up to 3 years).
Educational Background: Minimum 12th Pass Diploma or any Graduate degree.
Work Schedule: Monday to Saturday (6 Days a week).
Shift Timings: Fixed day shift from 10:00 AM 7:30 PM.

Language Proficiency Requirements

We are hiring for three specific linguistic tracks. Candidates must be fluent in one of the following combinations:

Option A: English Hindi Tamil
Option B: English Hindi Kannada
Option C: English Hindi

Core Roles and Responsibilities

Your daily mission as a Customer Support Specialist is to act as the bridge between the company and our users through the following key functions:

Patient Resolution
- Actively listen to customer inquiries and concerns with empathy.
- Provide accurate information and resolve issues in a timely and patient manner.
- Ensure every interaction ends with a clear solution for the customer.
Effective Escalations
- Identify complex or high-priority cases that cannot be resolved at the first level.
- Escalate these instances to the appropriate senior teams or departments.
- Follow up to ensure the customers problem is being addressed by the right expert.
Process Excellence
- Strictly adhere to all defined company policies and Standard Operating Procedures (SOPs).
- Maintain high levels of data accuracy and documentation for every customer interaction.
- Follow scripts and guidelines while maintaining a natural helpful tone.
Quality & Compliance
- Maintain a Customer-First approach in every conversation.
- Meet or exceed internal quality benchmarks and performance metrics.
- Ensure all interactions comply with regulatory and company security standards.

The Role at a Glance Experience Level: Open to both Freshers and Experienced professionals (up to 3 years). Educational Background: Minimum 12th Pass Diploma or any Graduate degree. Work Schedule: Monday to Saturday (6 Days a week). Shift Timings: Fixed day shift from 10:00 AM 7:30 PM. ...