Customer care executive

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Profile- Customer Care Executive

Experience- 1-2 years

Role Summary

We are looking for a Customer Care Executive to handle customer queries resolve complaints and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator patient listener and problem solver.

Key Responsibilities

Handle incoming calls emails chats and social media queries from customers.
Provide accurate product/service information and resolve customer concerns promptly.
Maintain records of customer interactions and update CRM systems.
Coordinate with internal teams to resolve escalated issues.
Follow up with customers to ensure their concerns are resolved.
Suggest process improvements to enhance customer experience.

Requirements

1 2 years of experience in customer service preferably in FMCG D2C or e-commerce.
Excellent verbal and written communication skills in English and Hindi
Strong problem-solving and interpersonal skills.
Basic computer knowledge and familiarity with CRM tools.

Preferred Skills

Prior experience in call center/BPO/e-commerce.
Knowledge of order management returns and refunds process.
Ability to remain calm and professional under pressure.

Profile- Customer Care Executive Experience- 1-2 years Role Summary We are looking for a Customer Care Executive to handle customer queries resolve complaints and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator patient listener and problem solver. Key Re...