Helpdesk Executive

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Email Management & Triaging:
- Monitor incoming correspondence and categorize emails into specific buckets (e.g. general queries vs. formal complaints).
Query Resolution:
- Address standard and general inquiries efficiently using pre-approved communication templates.
- Maintain the tone and brand standards of the organization in all written correspondence.
Stakeholder Liaison:
- Proactively follow up with Depository Participants (DPs) via telephone to expedite pending responses.
- Act as a bridge between investors and DPs to ensure seamless information flow.
Document Disbursement:
- Securely generate and dispatch Statement of Holdings to BOs via their registered email addresses.
- Ensure data privacy and accuracy when handling sensitive financial statements.

Key Responsibilities Email Management & Triaging: Monitor incoming correspondence and categorize emails into specific buckets (e.g. general queries vs. formal complaints). Query Resolution: Address standard and general inquiries efficiently using pre-approved communication templates....