Pet Nutrition-Consumer Care Assistant Manager-
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
JobPurpose:
TheConsumerCareAssistant Managerisresponsibleforensuringagreatconsumerexperience for Pet Nutrition China. Thisrole partner cross-functionally to improve consumer experience in PN China. drives continuous improvement of consumer satisfaction loyalty and retention.
KeyResponsibilities:
- OperationManagement
Overseethedailyoperationsofconsumercareincluding outsourced hotline call centers training and vendor management.
- Complaint&EscalationHandling
Managecomplexconsumercomplaintsandescalations ensuringtimelyresolutionandrootcauseanalysis.
- PerformanceMonitoring
TrackKPIssuchasCPM hotline performance analyzetrendsandimplementcorrectiveactions.
- Cross-functionalCollaboration
WorkcloselywithmarketingsalesR&D and qualityteamstoalignconsumerfeedbackwithbusinessimprovements. Also join the risk assessment with cross function to deliver consumer feedback.
- Reporting&Insights:
Regularly prepareandpresent reportstoseniormanagementonconsumercareperformanceandinitiatives.
Qualifications:
- 5yearsofexperienceinconsumer/customerservicemanagementpetindustryexperienceis preferred.
- Experiencemanagingcallcentersorservicevendorsishighlydesirable.
- Stronganalytical and communicationskills.
- Capacity to adapt and be resourceful in unanticipated situations.
Required Experience:
Manager
Key Skills
- Senior Care
- Nursing Home Experience
- Hospital Experience
- Acute Care
- Basic Math
- Computer Skills
- Caregiving
- Vital Signs Experience
- Medical Terminology
- Rota Management
- Mentoring
- Leadership Skill
About Company
Mars proudly makes the treats, nutritious meals, and many of your favorite products. Learn why we’re ready to become a part of your family.
