General Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: General Manager 5-Star Hotel
Location: Taicang Gardens near Shanghai China
Industry: Luxury Hospitality
Reports to: Owner / Regional Director
Job Summary:
The General Manager is responsible for the overall leadership strategic direction and operational management of a luxury 5-star hotel in Shanghai. The role ensures exceptional guest experiences strong financial performance and efficient hotel operations while maintaining international hospitality standards. The ideal candidate must have at least 5 years experience in luxury hotel management and be proficient in Chinese.
Key Responsibilities
Hotel Operations Management
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Oversee the hotels day-to-day operations including Rooms Division Food & Beverage Sales & Marketing Finance and HR.
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Ensure operations align with international 5-star service standards.
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Maintain high levels of guest satisfaction and operational efficiency.
Financial & Revenue Management
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Develop and manage the hotels budget and financial plans.
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Drive revenue growth through effective pricing marketing and sales strategies.
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Monitor operational KPIs costs and profitability.
Leadership & Team Management
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Lead motivate and develop department heads and hotel staff.
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Foster a culture of service excellence teamwork and professional growth.
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Ensure clear communication across all departments.
Guest Experience & Brand Standards
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Ensure outstanding guest service and manage VIP clients.
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Maintain strong guest satisfaction and uphold the hotels brand reputation.
Sales & Business Development
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Work closely with Sales & Marketing to increase market share and brand visibility.
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Build relationships with corporate clients travel partners and tourism stakeholders.
Compliance & Administration
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Ensure the hotel complies with local regulations safety standards and company policies.
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Manage relationships with local authorities and partners in China.
Qualifications
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Bachelors degree in Hospitality Management Business Administration or related field.
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Minimum 5 years of experience in luxury hotel management including supervisory or leadership roles.
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Experience in 5-star hotels in China preferred.
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Proficiency in Chinese language is required.
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Strong financial operational and leadership skills.
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Excellent communication negotiation and interpersonal skills.
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
