Data and Membership Systems Officer

Strengthen systems. Empower voices. Enable impact.

Tandem Carers is the voice for family carers and supporters of people experiencing mental health challenges in Victoria. We are seeking a passionate and experienced Data and Membership Systems Officer.

About the Role:

Join Tandems mission to amplify the voice of family carers and supporters of people experiencing mental health challenges. As the Data and Membership Systems Officer you will ensure our membership and database systems are accurate secure and accessible. Your technical skills will directly support our members teams and broader impact by enabling clear confident data-informed decisions and engagement.

• Support the day-to-day management performance and optimisation of Tandems database and membership systems.
• Maintain data integrity and uphold high standards for data security accuracy and accessibility.
• Provide friendly clear technical support to staff and members translating complex system requirements into easy-to-follow solutions.
• Create and maintain written and video-based user guides to support system learning onboarding and change.
• Contribute to system enhancements and evolving data requirements in collaboration with internal stakeholders and external consultants.

What Makes Me Ideal:

• Strong experience working with CRM or database systems including administration and user support.
• High attention to detail with a passion for maintaining data accuracy and consistency.
• Sound analytical and problem-solving abilities to troubleshoot system issues and improve workflows.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Familiarity with system documentation and tools such as Vimeo or Scribe for training materials.
• Lived experience as a carer or direct understanding of the mental health carer experience is highly valued.

Why join Tandem:

• Purpose-driven: Be part of an organisation committed to transforming mental health care by placing family and carer voices at the centre.
• Values-led: We champion inclusion integrity respect and collaboration in all we do.
• Supportive: Enjoy flexible work arrangements including hybrid work and life-balance support.
• Growth-orientated: Develop your skills in a role that supports technical learning innovation and team-wide empowerment.

Your next step:

If you are ready to bring your technical knowledge to a role that supports connection inclusion and meaningful impact we want to hear from you.

Were Committed to Accessibility

This recruitment process reflects our values of inclusion and accessibility. We can provide:

• Accessible formats (Word PDF audio)
• Interview questions in advance
• Adjustments or flexible communication options

Applications close: February 13th 2026

Questions or for a copy of the complete Position Description Contact

To apply: Please submit your CV and a cover letter responding to the key selection criteria.

Tandem values diversity and is committed to creating an inclusive workplace. People from Aboriginal and Torres Strait Islander backgrounds culturally and linguistically diverse backgrounds LGBTQIA communities and people with disability or lived experiences are encouraged to apply.