Client Services & Royalty Assistant
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Job Summary
Music is Universal
Its the passionate and dedicated team at Universal Music who help make us the worlds leading music company. From A&R to finance legal to digital sales to marketing Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender race disability sexual orientation religion belief age marital status background pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism dyslexia ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards including alternatives to the online form or to disclose a neurocognitive condition please email
The Role
The UK Administration department at UMPG provides a client focused service with the mandate to provide an industry leading customer service offering through new technologies and a constant refinement of process delivered through innovative thinking across the team. We are searching for a natural communicator who is comfortable liaising with internal stakeholders clients and their representatives. The position is rich in opportunity for involvement with the companys biggest deals signings and international projects.
Key Responsibilities
Organization:
Responsible for updating and maintaining client details
Representing UMPG in a professional and clear way
Maintaining and adhering to guaranteed response times
Resolving administration queries covering royalty and copyright
Delivering high quality client services and ensuring the best client experiences
Managing client needs
Communicating with clients both via email and telephone
Liaising with internal departments to resolve more complex client issues
Liaise with finance and accounts payable teams
Ad Hoc tasks and projects as directed by the Senior Manager Royalties & Customer Services & Senior Manager UK Copyright & Customer Services
Logging all communications and queries to help build KPIs and statistics for management
Skills and Experience Required
Must Have
Experience in a client facing role
Self-starter that is able to take initiative
Effective and efficient communicator
High attention to detail
Organised
Good numeracy
Microsoft package literate
Ability to manage deadlines and work to timetables
Nice to Have
Demonstrable interest in the Administration / Operation of a music publisher
Experience with SAP
Experience with CRM systems
About UMG UK
We are Universal Music Group UK the UKs leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However the business operates in an environment that demands change and the jobholders specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.
Job Category:
Universal Music GroupRequired Experience:
Junior IC
Key Skills
- Business Development
- Customer Services
- Journal Entries
- Powerpiont
- Account Management
- Communication
- CRM
- General Ledger Accounts
- Salesforce
- Project Management
- Client Services
- Payroll
- Customer Relationships
- Client Management
- Data Analysis
