Coordinator, Community Education & Lifelong Learning

Description of Duties and Tasks

• Coordinates assigned area Community Education & Lifelong Learning courses programs and activities including developing course schedules and organizing practicum/internship sites at businesses. Updates current courses and programs based on industry need.

• Monitors the progress of programs and courses. Evaluates the effectiveness of programs and performance of CE instructors to ensure customer satisfaction program quality and regulatory compliance. Establishes and sustains customer service and relationships.

• Advises CE students or prospective CE students regarding CE Community Education & Lifelong Learning programs; provides information regarding education and training required in CE programs; provides information and resources on career opportunities. Addresses CE student issues complaints and suggestions for improvements.

• De-escalates student conduct issues classroom safety issues and seeks resolution. Oversees pre- and post-care of student and instructor injuries exposures and /or unstable mental status. Assists with occupational exposure protocol. Completes verifies and submits exposure form and student health insurance form.

• Develops tracks and analyzes and implements community needs assessments for new courses and programs. Monitors changing laws and requirements. Confirms all new course work with relevant state agencies credentialing and accreditation organizations for certifications and approval and required professional continuing education units (CEU) for license/certification and renewal.

• Promotes and provides information on courses and programs. Assists with creating and maintaining forms web resources and marketing materials; maintains listservs. Promotes programs through numerous network channels; interfaces with community organizations and internally within Austin Community College (ACC) to represent the assigned workforce area and programs.

• Serves as communication liaison with area employers industry specific professional organizations and advisory boards potential students and other groups to support communication flow and promotional efforts.

• Reviews and approves students drops adds transfers and grade changes.

• Conducts administrative tasks in relation to class implementation including ordering books duplication payroll billing collections and maintaining inventories. Coordinates logistics facilities equipment and resources for professional delivery and completion of courses and programs. Ensures equipment and labs are up to date working properly and adequately meets the industry requirements for training. Researches and acquires new practicum and internship sites.

• Recruits interviews hires assigns oversees mentors and terminates CE instructors. Negotiates CE instructor agreements and evaluates hourly CE instructors in the development and delivery of training programs. Ensures that all CE instructors have required skills and certifications/licenses. Manages instructor payroll.

• Oversees workflow and work priorities of administrative support staff who assist with coordination in assigned program area.

• Improves efficiencies and reduces costs for the enhancement of CE student services. Maintains fiscal accountability and documentation for the budget management of equipment resources course pricing and instructors payroll.

• Coordinates with agencies to provide workforce training for their clients and assists with contract negotiations. Serves on business and community advisory boards and ACC committees; attends professional conferences state and local agency meetings and professional organizations.

• Collaborates with ACC academic departments to ensure delivery of integrated courses when appropriate and opportunities for internships clinicals jobs and stackable credentials. Collaborates with other departments within CE and ACC to support CE and ACC efforts.

• Assists with providing expertise for grant applications and other special projects

Knowledge

• Lifelong Learning & Community Education programs.

• Professions practices programs courses and curriculum related to area of assignment.

• Promotional techniques materials and resources.

• Program quality and regulatory standards.

• Data documentation manipulation and reporting processes.

Skills

• Maintain an established work schedule.

• Effectively use interpersonal and communications skills including using tact and diplomacy.

• Effectively use organizational and planning skills with attention to detail and follow-through.

• Maintain confidentiality of work-related information and materials.

• Establish and maintaining effective working relationships.

• Data collection analysis and report writing.

• Effectively work and interact with multicultural groups of people.

• Effectively hand details of multiple projects with varying timelines.

• Ability to work well in a team environment.

Technology Skills

• Use a variety of spreadsheet word processing database and presentation software.

Required Work Experience

• Two years related work experience

Required Education

• Bachelors degree.
  

Preferred Education

• Masters degree with minimum 2 years experience in higher education.

Physical Requirements

• Work is performed in a standard office or similar environment.

• Subject to standing walking sitting bending reaching pushing and pulling.

• Occasional lifting of objects up to 10 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range

$52600 - $65749